Tag: Contact Center
Applications and Content
8X8 Launches Contact Center for Microsoft Teams
8x8, Inc., an integrated cloud communications platform, has announced the availability of 8x8 Contact Center for Microsoft Teams, which is certified to integrate with...
Contact Center
Verizon expands its contact center portfolio with Genesys Cloud
As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer...
Applications and Content
How Indosat Ooredoo is Reinventing Contact Center Experience
With a vision to be Indonesia’s leading digital telecommunication company, Indosat Ooredoo seeks to enhance customer experience and agent productivity by embedding digital in...
Applications and Content
TTEC Unveils Virtual Contact Center Solutions
TTEC Holdings, Inc., a digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions, has unveiled...
Applications and Content
Imex Systems: Reinventing Service Delivery for Public Sector
By Zia Askari | TelecomDrive.com Toronto, Canada based Imex Systems is a very special organization when it comes to enabling next generation-ready service delivery for...
Blogs
Avaya Delivers ‘Contact Center as a Service’ for Midmarket with Google
Contact center operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models....
Blogs
RCOM Partners with Avaya to transform its Call Center operations
Reliance Communications, India’s fully-integrated telecommunications service provider, has entered into a multi-year, multi-million dollar mega-agreement with Avaya Inc., a global provider of customer and team engagement...
Blogs
Interactive Intelligence to Showcase Multichannel Solution for Contact Center at MECC 2014
US based Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has announced its participation at the...
- Advertisement -
Latest Articles
Technology
AT&T, Pinoleville Pomo Nation Open New Connected Learning Center
AT&T is opening a new Connected Learning Center inside the Boys & Girls Club of Pinoleville Pomo Nation in Ukiah to provide internet access...
Radio Spectrum
Telia Sweden secures spectrum for network expansion
The Swedish Post and Telecom Authority (PTS) has announced the results of the auction for the three major mobile frequency bands – 900 MHz,...
Solar Power
NBN steps closer to 100% renewable electricity target
NBN Co will take a step closer to delivering on its commitment to 100 per cent renewable electricity purchases as a new solar farm...
4G
OneLayer Expands Private Cellular Network Security Solutions
OneLayer, an enabler in securing private LTE/5G networks for enterprises, announced the expansion of its private cellular network security solutions to encompass the areas...
Telecom Services
Telekom commercially unveils network APIs
Deutsche Telekom has announced the commercial launch of network APIs, under the brand “MagentaBusiness API”. Developers and business customers can now build apps and...