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Verizon expands its contact center portfolio with Genesys Cloud

As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer...

How Indosat Ooredoo is Reinventing Contact Center Experience

With a vision to be Indonesia’s leading digital telecommunication company, Indosat Ooredoo seeks to enhance customer experience and agent productivity by embedding digital in...

TTEC Unveils Virtual Contact Center Solutions

TTEC Holdings, Inc., a digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions, has unveiled...

Imex Systems: Reinventing Service Delivery for Public Sector

By Zia Askari | TelecomDrive.com Toronto, Canada based Imex Systems is a very special organization when it comes to enabling next generation-ready service delivery for...

Avaya Delivers ‘Contact Center as a Service’ for Midmarket with Google

Contact center operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models....

RCOM Partners with Avaya to transform its Call Center operations

Reliance Communications, India’s fully-integrated telecommunications service provider, has entered into a multi-year, multi-million dollar mega-agreement with Avaya Inc., a global provider of customer and team engagement...

Interactive Intelligence to Showcase Multichannel Solution for Contact Center at MECC 2014

US based Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has announced its participation at the...

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Latest Articles

High Wire Bags $5 M Multi-Site Rollout for Global Systems Integrator

High Wire Networks Inc., announced that High Wire won a $5 million technology deployment project that will span across the U.S and U.S. territories. High...

Bell Unveils Fibe Gigabit 8.0 Service in Toronto

Bell has announced the availability of Bell Fibe Gigabit 8.0, allowing customers to experience the fastest Internet speeds available in North America right from...

Qualcomm Picks Red Hat to Redefine Transportation with Linux Support

Qualcomm Technologies, Inc. is working with Red Hat, a leading provider of open source solutions, to bring functional-safety certified (ASIL-B) Linux-based operating systems to...

OPPO joins the FIDO Alliance

OPPO has joined the FIDO (Fast IDentity Online) Alliance, an open industry association with a mission to develop authentication standards that reduce the world's...

Govt of India releases new Telecommunication Bill for public consultation

The Ministry of Communications recently released the new Telecommunications Bill 2022 as a step towards designing a new telecom framework in India. The Bill...