8x8, Inc., an integrated cloud communications platform, has announced the availability of 8x8 Contact Center for Microsoft Teams, which is certified to integrate with...
As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer...
With a vision to be Indonesia’s leading digital telecommunication company, Indosat Ooredoo seeks to enhance customer experience and agent productivity by embedding digital in...
TTEC Holdings, Inc., a digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions, has unveiled...
By Zia Askari | TelecomDrive.com
Toronto, Canada based Imex Systems is a very special organization when it comes to enabling next generation-ready service delivery for...
Contact center operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models....
Reliance Communications, India’s fully-integrated telecommunications service provider, has entered into a multi-year, multi-million dollar mega-agreement with Avaya Inc., a global provider of customer and team engagement...
US based Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has announced its participation at the...
SLA Digital has announced its partnership and direct connection with Three Ireland for carrier billing. Three is the Republic of Ireland’s largest mobile telecommunications...
Verizon is bringing more choice for home and business internet to customers in Delaware as it deploys high-speed broadband internet service across the state....
Ciena, Digicel Fiji and Southern Cross have jointly launched Project Semata, an initiative to provide high-speed internet access and online learning resources to three...
Essential work to upgrade communications systems across the HS1 rail network has been completed with minimal disruption at some of the UK’s busiest international...
