Thursday, July 18, 2024
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Contact Center

How contact center and communications technology facilitate seamless customer experiences

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Spotlight on Innovations | TelecomDrive.com As time progresses and technology evolves, it often feels as if digital transformation creates a disconnect between intangible aspects of...
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Camping World Picks Twilio’s Customer Engagement Platform

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Twilio Inc., the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Camping World Holdings, Inc., America’s Recreation Dealer, today...
Cloud Innovation

5 key benefits of moving to a cloud contact centre

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Cloud contact centres are an incredibly efficient way to deliver customer expectations in the ever-fluctuating technological age. Here are 5 reasons as to why they...
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Ravensdown taps Vodafone to enable omnichannel capabilities

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New Zealand co-operative Ravensdown had an aging call centre platform that was expensive to make changes on, was unable to bill based on consumption,...

Startek Set to Sell Interest in Contact Center Company

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Startek, Inc., a global customer experience (CX) solutions provider, has announced that ESM Holdings Limited, an indirect wholly-owned subsidiary of the Company, has entered...
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Verizon Updates Virtual Contact Center Offering

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Verizon Business has announced a new suite of digital engagement capabilities for the Verizon Virtual Contact Center (VCC) to enhance the end-to-end digital customer...
Lumen Technologies

Lumen expands partnership with Genesys

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Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data security, functionality,...

Spark embraces Genesys Cloud CX contact centre platform

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Spark has completed its migration to the Genesys Cloud CX™ contact centre platform from its previous mix of legacy contact centre technologies. The secure...

Ozonetel Unveils CCaaS Platform on WhatsApp

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Ozonetel, an omnichannel customer communication platform provider, has launched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, organizations can set...

CCaaS to Near $16B in Global Revenue by 2027: Juniper Research

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A new study by Juniper Research has found that global CCaaS (Contact Centre-as-a-Service) market revenue will reach $15.6 billion by 2027; rising from $4.9...

SD Worx Picks Talkdesk, Microsoft for contact center solution

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Talkdesk, Inc. , a global enabler in providing contact centers to customer-driven businesses, and Microsoft have partnered to provide a contact center solution for...

How to Improve Customer Experience in a Contact Center

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Traditional call centers have evolved into modern day contact centers with more channels, data, customer self-service, new agent skills, and cutting-edge technology. Call centers...

BT Breaks Ground for New Contact Centre in Dundee

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Construction has officially begun on BT Group’s brand new multi-million pound contact centre in Dundee as Kate Forbes, Cabinet Secretary for Finance and Economy,...
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Sparkhound Picks 8×8 to Enable Seamless Support to Clients

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8x8, Inc., an integrated cloud communications platform provider, has announced Sparkhound’s continued expansion of its 8x8 Contact Center deployment, including the new 8x8 Agent...
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Twilio, Teleperformance Partner to Drive Cloud Contact Centre Solutions

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Twilio, the cloud communications platform, and Teleperformance, a global enabler of digitally integrated business services, are partnering to bring the next generation of cloud...
Artificial Intelligence Analytics Big Data and Digital Transformation

8×8 Delivers Cloud Phone, Contact Center Solution for Company in Russia

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8x8, Inc., an integrated cloud communications platform, has announced that 8x8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated cloud phone...
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How AT&T is Shaping Customer Experience for the Recovery Era

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AT&T has unveiled new AI-powered capabilities to the AT&T Cloud Contact Center platform giving nearly any business access to advanced contact center features. The...
BT recruiting for 350 new jobs at its Doncaster Contact Centre

BT recruiting 350 new jobs at its Doncaster Contact Centre

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BT is recruiting for 350 new jobs at its Doncaster Contact Centre, following a multi-million-pound refurbishment of the site. The centre in Wilmington Drive...
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8×8, China Mobile Enable Contact Center Solution for Enterprise

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8x8, Inc., an integrated cloud communications platform, has announced that the 8x8 integrated unified communications and contact center product, cloud phone and customer engagement...
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8X8 Launches Contact Center for Microsoft Teams

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8x8, Inc., an integrated cloud communications platform, has announced the availability of 8x8 Contact Center for Microsoft Teams, which is certified to integrate with...
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