TIM, Italtel Modernize Voice Over IP Services for Poste Italiane

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TIM, Italy’s ICT company, and Italtel, a telecommunications company in Network Functions Virtualization (NFV), managed services and all-IP communication, have jointly designed and deployed – within a Raggruppamento Temporaneo di Imprese (temporary group of companies) in which TIM is the lead – an evolved Voice-over-IP (VoIP) infrastructure for Poste Italiane.

Poste Italiane is Italy’s largest company operating in postal delivery, logistics, financial and insurance services, and digital communication, with network capabilities across the country.

The renovation project of Poste Italiane’s VoIP platform was launched with the objective of providing new and improved services for the company’s internal users – covering 13,000 post offices across Italy – while reducing infrastructure costs. Overall, Poste Italiane’s private network serves more than 50,000 users, who use various types of devices thanks to TIM’s broadband and ultra-broadband connections.

The adopted solution is based on the most recent technologies and advanced standards. It is completely virtualized according to the NFV model, bringing cloud computing logic to the telecommunication sector. The architecture is designed to allow the evolution of the platform with full continuity for Poste Italiane’s existing IT infrastructures – which are hosted in TIM’s data centers – and full VoIP integration with the service provider’s network.

The full compatibility of Italtel’s products with the existing infrastructure, the integration capabilities demonstrated by TIM and Italtel in dealing with the complexity of the existing network and the use of consolidated migration methodologies guaranteed the smooth transition to the final architecture, with minimal impact on network configuration and user experience for the active services.

The migration of more than 20,000 users in the post offices was completed within a few months, decreasing the space occupied in the centralized infrastructure in TIM data centers by 75% and significantly reducing its energy consumption.

The transformation involved a range of Italtel products and services, including the Italtel Multimedia Communication Suite (i-MCS) which supports software modularity, NFV and cloud, LTE and IMS functionalities.

Italtel’s subscriber data management solution i-TDS, its Session Border Controller NetMatch-S and iNEM (Neutral Event Manager), a comprehensive management suite, were also used in the project.