Taiwan’s Far EasTone selects Ericsson for catalog-driven order process transformation


Ericsson has announced that it has expanded its relationship with Far EasTone in Taiwan, and serves as the prime integrator for the lead-to-service domain of the mobile operator’s IT transformation.

Ericsson is providing an end-to-end solution that spans systems and professional services from scope discovery, business requirement identification, system design and implementation through to production launch.

The deployment includes Ericsson Order Care and Ericsson Catalog Manager. Far EasTone will benefit from improving customer ordering experience and reducing manual order handling for exceptions. Furthermore, Far EasTone will be able to categorize its products and technical service components to simplify bundle creation, product rule definition and product portfolio management.

Magdalina Lin, Executive Vice President of Information Technology Division, Far EasTone, says: “After thorough solution evaluation, we concluded that Ericsson Order Care Suite best meets FET’s IT demands. It satisfies our need to simplify product offerings with an embedded rule engine. Far EasTone can then enjoy flexibility and faster time-to-market from catalog-driven order management for convergence across mobility, content, fixed-line and ISP business.”

Jan Signell, Head of Region North East Asia, Ericsson, says: “Ericsson’s latest deployment with Far EasTone represents a new chapter in our extensive work together. Through our IT transformation experience and comprehensive product portfolio, Far EasTone will be positioned for greater service agility to deliver unrivalled benefits that span network operations, product management and customer service.”

Ericsson is a key mobile network partner for Far EasTone, supporting both legacy services and its latest 4G radio and core network rollout, which began earlier this year.

To meet consumer demand, operators need to keep improving the customer experience, capturing new revenues and driving business efficiencies. Ericsson is enabling operators to become agile with a comprehensive, unified OSS/BSS software suite as well as world-class consulting, systems integration and managed services capabilities.

TelecomDrive Bureau covers the latest developments happening in the space of communications, devices and innovations in targeted geographies of India, SAARC, Asia Pacific, Middle East and Africa regions. TelecomDrive Bureau is headed by Zia Askari. He can be reached at ziaaskari@telecomdrive.com