Topic: Contact Center
How to Improve Customer Experience in a Contact Center
Traditional call centers have evolved into modern day contact centers with more channels, data, customer self-service, new agent skills, and cutting-edge technology. Call centers...
Sparkhound Picks 8×8 to Enable Seamless Support to Clients
8x8, Inc., an integrated cloud communications platform provider, has announced Sparkhound's continued expansion of its 8x8 Contact Center deployment, including the new 8x8 Agent...
