Shaw Communications Expand Partnership with Netcracker to Improve Operational Efficiencies

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Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is expanding its existing partnership with Shaw Communications Inc. to support business support systems (BSS) and operations support systems (OSS) and streamline product order and inventory tracking services.

As part of the program, Netcracker will help support Shaw’s operations in a variety of ways, including Customer Order Management, Service Order Management, Order Entry, Product Catalog, Service Catalog, Product Lifecycle Management, Resource Inventory, Number Management and Discovery & Reconciliation offerings.

“Our partnership expansion with Netcracker will allow us to streamline operations and improve efficiency,” said Alex Kislik, Vice President of Business Management Applications at Shaw Communications. “Leveraging Netcracker’s knowledge and expertise helps us further automate our processes to efficiently connect our customers to the products they want and need.”

“Service providers are expected to keep up with their customers’ constantly changing expectations,” said Rohit Aggarwal, General Manager of North America at Netcracker. “We are excited to extend and expand our relationship with Shaw and support them as they evolve their processes and operations that are necessary to continuously improve the customer experience.”

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offering mission-critical solutions to service providers around the globe. The company’s comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem.

With a service delivery track record of more than 20 years, its unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.