Rogers has announced that its personalized mobile retail experience, Rogers Pro On-the-Go™, will begin rolling out to London starting on September 29.
The innovative Pro On-the-Go service offers personalized one-to-one support and phone delivery to Rogers wireless subscribers as soon as the same day, at no extra cost.
The Rogers Pro will hand-deliver the device and guide customers step by step on how to set it up, while also helping to transfer applications, contacts and photos, and set up email, all based on their personal preferences. The Rogers Pro will also bring a curated selection of accessories and devices so that the customer can have the Rogers retail experience right at home.
Rogers Pro On-the-Go is here to make life a little easier for just about anyone;
Busy parents with little down time throughout their day
Seniors, or other customers, who appreciate extra attention while learning about a new device
Small business owners, or busy professionals, who could use a helping hand
Customers living with a disability, or anyone else who may not be able to visit a retail location in person
Healthcare providers working long, unconventional, hours
“We’re thrilled to continue expanding the Rogers Pro On-the-Go service to customers in London,” said Dave Fuller, President, Wireless, Rogers Communications. “Rogers is committed to keeping Canadians connected to what matters most, and for residents of London, that’s even more possible now that a Rogers Pro can deliver their new wireless device and specialized service right to their door.”
Over 14 million Canadians now have access to the service, which is also available to Rogers customers in Greater Vancouver, Calgary, Edmonton, the Greater Toronto Area, other parts of southwestern Ontario, and Ottawa, and will expand to more Canadian markets this fall.
In an effort to keep customers and team members safe during COVID-19, Rogers Pro On-the-Go pivoted to a contactless model in March 2020. While restrictions in communities across the country have changed, Rogers commitment to safety has stayed the same. Rogers Pros closely adhere to all necessary safety measures and continue to serve customers in the ways that make them feel the most comfortable and at ease.
Customers have been loving their experiences, with some having rated it 9.5 out of 10 in our after-service survey, with some sharing the following feedback;
“The Rogers Pro On-The-Go agent called ahead of time to confirm my appointment and arrived on time. He was very well spoken, kind, and helpful. He was able to connect with me on various topics all while helping me set up my new device. This level of care from the agent made the experience phenomenal and I would definitely recommend the service to other people, customers too, who might be looking into getting a device from Rogers.”
“I have limited mobility therefore I am not able to go out to a Rogers store and this young man who came to my home was so professional, sweet, kind and very compassionate towards my illness. He took care of everything regarding the transfer of files from my old phone to my new phone device in a very timely manner. I was so pleased with him. Just a lovely young man. I love this new program of Pro On-the-Go with Rogers. Thank you so much for attending to my needs and being so respectful of my condition. It was a pleasure to have this service in my home.”
This is the first initiative of its kind in Canada, which is powered by Enjoy, the mobile retail store that helps customers save time and get the most out of their devices. Enjoy has successfully collaborated with top technology and telecommunications companies like AT&T in the United States, BT and EE in the United Kingdom, and is working exclusively with Rogers in Canada.
“We are so excited to expand our partnership with Rogers to more Canadians, and to now bring the Commerce at Home experience to customers in London,” says Ron Johnson, CEO of Enjoy. “The home is the next frontier for commerce and our impeccably trained and super kind Experts bring the best of the store right to you.”
As a part of a roll out to 18 cities in Ontario, Rogers has provided 5G access in London since October 2020 and in Q2 2021, Ontario’s most reliable 5G network was ranked “Best in Test” by umlaut, a global leader in network benchmarking1. Rogers 5G is currently accessible to customers on Rogers Infinite plans with select 5G-ready devices. Customers can purchase new devices for $0 and 0% interest with device financing on select plans, all through the Rogers Pro On-the-Go Service.