Ooredoo Oman Picks Ericsson to Boost Customer Digital Experience

Making their experience even better, Ooredoo has announced a new partnership with Ericsson to migrate and consolidate its online charging system.

The state-of-the-art Ericsson Charging System will provide Ooredoo’s customers with a next-level digital experience where they are able to swiftly retrieve and update account information, keep track of costs, balances, and bonuses and enjoy available products all online & in real time, while eliminating “bill shock”.

The partnership is part of Ooredoo’s Transformational Strategy, which seeks to lay the foundation for the next era of Ooredoo’s Information Technology Architecture in support of the company’s mission to enrich people’s digital lives.

Ooredoo Oman Partners with Ericsson to Boost its Customers Amazing Digital Experience with Their State-of-The-Art Charging SystemDr. Ahmed Abdullah Al Abri, Chief Technology and Information Officer at Ooredoo Oman, said, “This strategic initiative is a necessity in today’s world, where we need to be constantly connected efficiently with our customers through across a number of channels by providing personalised and context-based interactions. We’re delighted to partner with Ericsson which will help us form a better understanding of our customer needs, expectations and experience, to support Oman’s digitalisation vision 2040.”

Ooredoo Oman Partners with Ericsson to Boost its Customers Amazing Digital Experience with Their State-of-The-Art Charging SystemKevin J. Murphy, Vice President and Head of Global Customer Unit Ooredoo at Ericsson Middle East and Africa added, “We are proud of being a strategic partner of the Ooredoo Group and its operating companies, and are pleased with their confidence in our solutions. This partnership will enable Ooredoo Oman to realise and create new opportunities, accelerate time-to-market and provide agile, reliable and scalable 5G services for its growing customer base. The latest Ericsson solutions will complement Ooredoo Oman’s digital transformation journey and will support Oman Vision 2040.”

Ooredoo Oman Partners with Ericsson to Boost its Customers Amazing Digital Experience with Their State-of-The-Art Charging SystemAs data and digital experience leaders in the Sultanate, Ooredoo’s aim has always been to provide its users with next-generation technologies. By continuing to invest in the latest infrastructure and with a growing number of partnerships and collaborations, it is placing Oman firmly in the global race towards digital innovation.