Kuwait’s Leading Operator Leverages on SURE to Drive Triple Play


Hyderabad, India based Magnaquest, a global solution provider of Billing and CRM solutions to broadband operators, has announced that one of the largest operators in Kuwait, Middle East has selected SURE, its Billing and CRM solution – in order to drive triple play for its operations.

As one of the first broadband operators in Kuwait, the operator will be leveraging on the SURE! Billing and CRM (previously MQsubscribe) along with the marketing automation and demand generation tool to expand its customer portfolio as well as its subscriber base in relevant markets.

The operator is a part of one of the largest investment firms in Gulf Region with interests in 24 counties and through 60 companies. As one of the first company to start providing internet in Kuwait, this operator is today a large group providing full-fledged ICT services to its customers. Their services range from local and international data connectivity to network security, data centre services, ICT solutions, etc.

SURE! A Magnaquest product is a full-fledged Billing and CRM solution built for broadband operators functioning on multiple access technologies. SURE!’s flexible product architecture allows operators to get innovative with their offering and provides an effective charging platform, supporting multiple payment methods. With a comprehensive convergent billing and monetization solution in place, the operator will be able to launch converged digital services in near real time, provide effective customer support and improve quality of service, leading to improvement in customer experience, reduction in churn, arrest revenue leakages and improvement in ARPU.

Upon winning the project, an elated Mr. Gomender Singh, VP Sales for Middle East, Magnaquest said, “This was by far the most important win for us in the region. Given their current growth plans, I think SURE! Suite will create the perfect eco-system that ties all the network and business systems together and create a robust and agile environment that allows operator to deliver the services with the much-needed customer experience. SURE! platform will definitely transform the way business is carried out.”

Ramakrishna Mashetty, Chief Marketing Officer, Magnaquest on the occasion of the deployment kick-off said, “The timing cannot be better. They were at a juncture where the existing billing system ran its course and needed a new solution stack to help them take their business to the next level. We are happy to be enabling an emerging operator in the region while having a chance to be part of their growth story. I see our relation with the operator going a long way.”