Indosat Ooredoo, Ericsson Cement Partnership to Leverage AI and ML

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Indosat Ooredoo, Indonesia’s digital telco has strengthened its partnership with Ericsson to accelerate the digitalization of its network operations and provide an enhanced user experience for customers.

Indosat Ooredoo has successfully deployed Ericsson’s industry-leading Ericsson Operations Engine (EOE) solution framework incorporating artificial intelligence and machine learning (AI/ML) to monitor and tune network parameters to optimize the performance of its video grade 4G radio network. Early deployment of the EOE solution has enabled Indosat Ooredoo to achieve a market leading position on delivering the best data experience for its customers.

Implementation of the EOE framework is part of Indosat Ooredoo’s ongoing digitalization of its network operations and will enhance network resilience, automated monitoring, and auto network healing. Digitalization has helped Indosat Ooredoo to achieve one of the best response times in the industry for service delivery for enterprise customers.

The EOE solution will also help to further Indosat Ooredoo’s commitment to sustainable business practices and efficiency by applying AI/ML tools to optimize energy consumption across its network. The deployment of AI-based tools has led to step improvement in spectrum efficiency for better asset utilization, ensuring customers continue to receive world-class service while delivering greater value to Indosat Ooredoo shareholders.

Medhat Elhusseiny, Chief Technology & Information Officer of Indosat Ooredoo, Indonesia, said, “At Indosat Ooredoo, we remained focused on improving our network performance to deliver greater customer satisfaction. The year 2021 will be an inflection point for the transformation of Indosat Ooredoo into a fully digitalized enterprise. Amongst many initiatives, we are partnering with Ericsson to leverage the automation and analytical capabilities offered by AI/ML based Ericsson Operations Engine framework to apply predictive maintenance to enhance our performance and resilience. We are leveraging the deployment of artificial intelligence and machine learning to manage the growing complexity of networks, drive efficiencies and most importantly improve the experience of our customers. AI solutions are embedded throughout our operations, built by people and partners with extensive AI and telecom expertise, and with an AI-first mindset. This is aligned with our efforts to support Indonesia’s transformation into a digital nation.”

The strengthening of Indosat Ooredoo’s partnership with Ericsson is part of the company’s strategic transformation towards a fully digitalized enterprise. Increasingly Indosat Ooredoo is seeking to leverage technologies such as AI, data analytics and machine learning to future-proof its networks and serve customers through their journey. Indosat Ooredoo aims its technology operations to be more efficient, lean, and productive for the upcoming technology in the future.

Jerry Soper, Country Head of Ericsson Indonesia, said, “Ericsson is proud to be the partner of choice for Indosat Ooredoo in their endeavor to offer the market leading user experience. Ericsson is deploying its global best practices leveraging Ericsson Operations Engine framework. We are strongly committed to the success of Indosat Ooredoo in Indonesia to achieve market leadership.”


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