Indosat Expands Partnership with CSG to Consolidate Wholesale Operations


Indosat, one of Indonesia’s largest telecommunication network and services providers, and CSG International, Inc., a global provider of interactive transaction-driven solutions and services, have announced that Indosat has expanded its strategic partnership with CSG to include comprehensive wholesale services.

Indosat has been a valued CSG client for nearly 15 years. Under the terms of the new agreement, CSG will enable Indosat to consolidate wholesale business and settlement operations using CSG Interconnect and CSG Route. The new solution will become Indosat’s convergent settlement platform for fixed, international direct dial (IDD), cellular, and content offerings.

“We actively seek partners that can reduce our operational overhead, streamline our business operations, and allow us to adapt quickly to the changes and challenges associated with growth in the digital economy,” said Fadzri Sentosa, Director and Chief Wholesale & Enterprise Officer at Indosat. “CSG Interconnect supports our wholesale transformation program with pre-packaged integration into our existing systems, which allows us to continue to offer the next-generation of wholesale products and services our valued customers expect. We hope this partnership will support us to deliver the best experience for our customers.”

CSG solutions will enable the automation of rate sheets to eliminate data entry discrepancies, reconcile invoices and event detail records, boost revenue assurance, and support off-the-shelf integration to Indosat’s existing financial systems.

“CSG has long differentiated itself in wholesale billing solutions, and the automated features of CSG Interconnect address the holistic billing requirements that our clients increasingly require,” said Ian Watterson, managing director and vice president of Asia-Pacific for CSG. “We offer solutions that provide innovative revenue-sharing opportunities, enterprise automation capabilities, and seamless processes for increased transaction volumes and greater profitably.”

CSG offers comprehensive strategies that reduce operational and network costs using sophisticated and intuitive automated processes to enable traditional service providers to compete in the digital economy—including the prepaid subscribers that comprise more than 90 percent of customers in emerging markets.

CSG’s interconnect and content settlement solutions are being used in the majority of service providers across Asia Pacific including Reliance, Bharti and a number of other Indian service providers.