Amdocs, the global provider of customer experience solutions, has announced that Transvision, an Indonesian provider of direct-to-home Pay TV services and a new Amdocs customer, has selected Amdocs to provide a comprehensive customer care and billing solution in support of its expansion plans.
Transvision delivers a range of high-quality, multichannel products and services to a rapidly-growing customer base across Indonesia.
Amdocs will provide Transvision with a pre-integrated customer care and billing solution tailored for Pay TV operators, meeting Transvision’s core requirements of accommodating rapid customer growth while enabling a consistent customer experience and reduced costs.
“We have an aggressive expansion plan to realize our goal of becoming the leading entertainment and television service provider in Indonesia,” said Hengkie Liwanto, president director at Transvision. “We selected Amdocs due to its heritage and track record of delivering business value quickly. Amdocs’ solution features rules-driven service, pricing and promotion business policies that eliminate individual call agent decisions in order to speed up the order and service delivery process.”
“Amdocs’ solution will help Transvision to differentiate itself from the competition by enabling them to quickly provide innovative new services, promotions and campaigns,” said Chris Williams, head of global marketing at Amdocs. “Our billing and customer care solution will prepare Transvision for The New World of Customer Experience™, an era in which service providers will build customer loyalty by delivering a personalized, contextualized experience along with exciting new services.”
In another business transformation deal, Kazakhstan’s Kcell JSC has also selected Amdocs in order to drive Business Support Systems Transformation for the organization.
The five-year agreement will provide Kcell, with a fully convergent platform to simplify its business environment while delivering a personalized customer experience.
The agreement includes implementation, migration, testing and ongoing support, Amdocs will replace third-party, legacy systems to provide Kcell with a single, fully-convergent BSS suite.
As a result of this deal, Kcell will have lower operational costs and achieve faster time to market for innovative product and service bundles. The Amdocs solution will deliver end-to-end customer visibility, allowing Kcell to provide a consistent and personalized customer experience across its pre- and post-paid lines of business.
“We’re entering The New World of Customer Experience, a demanding competitive environment that requires service providers to deliver innovative, personalized services while streamlining their complex environments to speed time to market and cut costs,” said Chris Williams, head of global marketing at Amdocs. “This BSS transformation project will accelerate business value for Kcell and position them to win in this new era.”