Vonage, a global enabler in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is partnering with Flowcode, a direct-to-consumer platform, to launch a new customer communications tool.
Flowconnect, powered by Vonage APIs, allows consumers to instantly communicate with brands, small business, and service providers by integrating live chat with Flowcode’s leading QR technology.
A first of its kind, Flowconnect allows consumers to scan a QR code and immediately initiate communications with a customer service team. This improves the customer experience, shortening the typical process of directing customers to a landing page or call center. The capability streamlines the customer journey and user experience for Flowcode customers.
“We wanted to bring to market a new solution that can transform customer interaction and service,” said Jake Gidney, Innovation and R&D, Flowcode. “Vonage worked with us to optimize our launch, deliver the right communication APIs to help us execute our vision for Flowconnect, and ultimately deliver a better journey to our customers.”
Flowcode, the market leading QR solution, provides QR technology to leading venues, brands and institutions around the world. The Flowconnect solution includes three Vonage APIs: Meetings, SMS, and Voice, to help establish new use cases among the many verticals with which Flowcode currently works.
Vonage APIs help businesses build better connections, conversations and deeper engagement with their customers. Integration of Vonage APIs enables Flowcode to easily integrate communications capabilities directly into their existing applications, providing a more flexible communications experience, better customer satisfaction, and increased sales.
Vikram Khandpur, Senior Vice President CPaaS Products and Developer Experience, Vonage said, “Vonage is delighted to work with Flowcode to expand their client base for Flowconnect, and enable direct communication for Flowcode’s customers, empowering them to land directly into the conversation with the experience they ultimately are seeking, quickly and efficiently.”