The deal strengthens Eniro’s position as the leading provider of customer contact services in Finland. Elisa continues as a provider of contact center systems.
Oy Eniro Finland Ab has acquired Elisa Oyj’s corporate clients’ outsourced customer service and corporate switchboard businesses. The deal strengthens Eniro’s position as the leading developer and provider of customer contact services in Finland. Continuity of the customer service staff means that client services will be unaffected by this deal.
“Our strategy is to increase the customer service solutions business as part of our wide selection of services. With this deal we will be bigger in the market, and we possess some of the top knowledge in the field. This knowledge will enable us to develop even better services that answer to the needs of our clients and their clients in this rapidly evolving market,“ says Kaj Lindholm, CEO of Oy Eniro Finland Ab.
“The deal strengthens Eniro’s position and growth in Finland. Contact center services have a significant role in Eniro’s Voice business area, which includes our directory assistance services. In addition, we foresee a stronger customer proposition for clients both in Finland and in Sweden”, notes Örjan Frid, CEO of Eniro Group.
Eniro’s customer service solutions are marketed under the Sentraali brand in Finland. Service selection includes customer service for corporations and organisations, technical support, corporate switchboard services, social media moderation, sales and customer management – in all channels, where and whenever needed.
The 60 employees working in the acquired business units in Tampere and Turku will be employed by Eniro and join existing staff in Eniro business units in those cities. Including those on short-term contracts, total Eniro staff in Tampere and Turku now number approximately 100.
Customer service solutions are Eniro’s core expertise. Eniro’s way of working is based on a tight partnership: solution planning and channel selection are always based on deep understanding of the client’s business and customer’s behaviour. The growth of e-commerce is driving demand for progressive customer service solutions.
“Eniro is fully prepared and focussing on development of the customer service and switchboard outsourcing businesses. This allows Elisa to focus on digital telecommunications and IT services, including contact center, customer service and CRM systems. We will be recruiting over 100 digital service experts this year”, says Anssi Okkonen, VP of Elisa’s Corporate Customer Business Development Unit.
Besides business acquisition Eniro and Elisa have agreed on wider partnership. Customer contact services are Eniro’s core expertise and they have a high customer satisfaction. This position will be further strengthened by the deal and partnership with Elisa.