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Vodafone Portugal Picks VIAVI to Improve Customer Service

Viavi Solutions Inc. announced that Vodafone Portugal has deployed NITRO GEO, a subscriber-centric, app-aware intelligence platform that delivers powerful insights into the customer experience...

Data and Experience | Why Customers Select Omantel for Roaming in 200 Countries

With tourists flocking to various destinations around the world to enjoy their summer holiday, and social media platforms buzzed with photos and videos of...

Eniro Finland acquiring Elisa’s customer service, corporate switchboard outsourcing businesses

The deal strengthens Eniro’s position as the leading provider of customer contact services in Finland. Elisa continues as a provider of contact center systems. Oy...

Roaming Assurance: Astellia signs 5-year partnership deal with Andorra Telecom

Astellia, a global provider of network and subscriber intelligence for mobile operators, has signed a strategic, 5-year partnership deal with Andorra Telecom to ensure...

How Tata Docomo is Making the Shift from Customer Service to Customer Experience

Tata Docomo Business Services (TDBS), an enterprise service provider of India, brought together the Industry leaders at ‘Do Big Forum’ and showcased the commitment...

Service Expansion: EE opens 100 new stores, creates 400 new retail jobs

EE - UK’s biggest mobile operator and part of BT Group, has expanded its retail footprint in the UK, including a partnership with Sainsbury’s,...

IDEA establishes 1,000 customer service centres across Maharashtra & Goa to support rapid 3G roll out

Idea Cellular, is the first to achieve a landmark 1,000 customer service centres. Servicing over 2 Crore subscribers in the region, Idea has revamped...

IBM Helps Idea Cellular Improve Postpaid Customer Service

IBM has announced that Idea Cellular Ltd (Idea), India’s 3rd largest mobile operator, has leveraged the company’s business consulting expertise to transform its Postpaid...

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Latest Articles

EE adds over 400 small cells to increase capacity, reduce congestion

EE has now successfully deployed over 600 street-level mobile sites, known as small cells, across the UK, delivering on its commitment to add hundreds...

e& enterprise, Maxbyte partner to drive adoption of Industry 4.0

e& enterprise has announced its partnership with Maxbyte Technologies, a pioneering player in manufacturing and digital transformation. This collaboration was unveiled at 'The Make...

One New Zealand supports Kiwi businesses with SME Resolution Guarantee

One New Zealand has committed to crediting $200 to SME business customers who experience interruptions to their connection by announcing the launch of the...

Telekom, Ivanti Partner to Close Security Gaps

Telekom offers companies a new solution against hackers. The company is now cooperating with security specialist Ivanti. Ivanti's latest software automatically detects and closes...

NTU Singapore, Delta Electronics set up corporate lab on robotics

Nanyang Technological University (NTU Singapore) and Delta Electronics, global provider of IoT-based Smart Green Solutions, have established the S$24 million Delta-NTU Corporate Lab for...