Crédit Agricole Italia, TIM and Accenture partner to drive digitization


Crédit Agricole Italia, TIM and Accenture have signed a strategic partnership agreement for the management of the integrated technology and telecommunications infrastructure for the Crédit Agricole Group in Italy.

By means of this ten-year agreement, TIM and Accenture will create an integrated platform by which to jointly manage the technological and telecommunications systems of Crédit Agricole Italia.

The understanding involves the migration of the Crédit Agricole Italia systems to the data centres of Noovle, the cloud centre of excellence of the TIM Group, which will ensure the management and digital transformation in collaboration with Accenture Financial Advanced Solutions & Technology, the Accenture innovation centre.

The partnership will allow Crédit Agricole Italia to benefit from significant savings, to speed up the capacity to develop its own range of innovative digital services and to respond quickly and flexibly to new market scenarios. The cross-industry collaboration between telecommunications and financial services players is a unique, innovative approach by which to pursue the digital transformation and management of the company’s technological centres.

Under the scope of the agreement, TIM will also supply the national and international voice and data connections on fixed and mobile networks, with a view to evolving towards 5G technology. It will manage the work stations of the management offices and branches and the customer contact distributed devices, ATM and Totem.

The project will guarantee the highest international standards of data security, privacy and protection to allow Crédit Agricole Italia to speed up its transformation and cloud migration, in line with the CA Group strategies and the best market practices.

“For Crédit Agricole Italia, digitisation is a priority, insofar as it is an accelerator for the country’s growth and the competitiveness of the economic system”, Ruggero Guidolin, CA Italia’s Chief Operating Officer declared. “We are very proud indeed of the agreement stipulated with TIM and Accenture, one based on an innovative collaboration model that will allow us, over the coming years, to make best use of the technological potential offered up by our infrastructures, to the benefit of all customers. We will continue to offer them innovative, flexible services, while guaranteeing high standards of quality and security”.

“We are very satisfied with the stipulation of this agreement with Crédit Agricole Italia, because it confirms TIM’s role as reference partner for the country’s digital evolution, beyond connectivity”, Federico Rigoni, TIM’s Chief Revenue Officer declared. “Our infrastructures and the vertical competences of the Group in all technological areas constitute the basis on which we intend to strengthen the customer loyalty we already enjoy, particularly in a segment undergoing such major transformation, as is that of banks”.

“Accenture has a long-standing commitment to collaborating with players that share values, integrate competences and use innovative technologies to guide the growth and competitiveness of resilient, productive ecosystems”, Massimiliano Colangelo, Accenture Italia’s Financial Services Lead, declared. “Through this agreement, we will be pooling the capacities and services offered by the dedicated Technology & Operations department for Financial Services, created to take the best transformative and innovative capabilities that Accenture develops worldwide, to the Italian market.”