Cisco Collaboration Simplifie Work Life, Gives AI Boost to Jabber Customers

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Whether you need to make a call, join a meeting, send an IM or solve an important problem with your whole team, Cisco has a device or app for that. Even better, we build the world-class network that can run it all.

Cisco has announced: – the ability to enjoy the same awesome experience across all its collaboration tools.

When it comes to your preferences, you should be able to set it and forget it. Cisco  has been working hard to make that happen. As a result, all the company’s devices are now on the same operating system. And all its apps now work together.

And as a result, Jabber – its app with tens of millions of users—will look and feel like Webex Teams. Do you prefer Jabber and your boss prefers Teams? No worries. Type your note in Jabber and it’s going to immediately show up in the Teams app, just like that.

This is an example of “unified experience”. And while it’s great for users, it is also amazing for IT teams. That’s because it helps them transition thousands of users to the cloud whenever the time is right, without having to plan for lots of training.

“We’re going to keep bringing customers layer after layer of rich intelligence and context, while also making sure we provide the best, most seamless experience, across our entire portfolio,” said Amy Chang, SVP, Cisco Collaboration. “We’re delivering technology that works smoothly together and is backed by intelligence and business insights. Our customers are going to enjoy massively personalized experiences that will transform the way they work.”

Liberty Technology, Ben Johnson, CEO/Founder, said, “At Liberty Technology we are passionate about providing our customers the very best in collaboration user experiences to help in their digitization strategy. We have known that user engagement in meetings is increased with the Webex platform, so when we started testing Cisco’s People Insights capability it gave us a new perspective on how Cisco plans to enhance user productivity across the platform to make meetings more productive. Cisco engaged early to learn from Liberty Technology and we were able to provide vital feedback to help shape the outcome of this feature which shows that Cisco listens. Connecting with our customers is extremely critical to us and we have seen People Insights become a vital part of our meetings now and we wondered how we met without it.”

Charter Telecom Inc., Shawn Wilson, solutions architect, said, “The People Insights feature is a huge differentiator for Meetings and Webex. Great innovation!”


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