Centric picks Prodapt to transform customer experience

Centric Infrastructure Group LLC (Centric), a natural gas distributor and fiber optic telecommunications service provider based in Texas, has partnered with Prodapt to transform its customer experience. This collaboration highlights Centric’s commitment to providing exceptional service to its customers.

By relying on Prodapt's expertise and its innovative solutions, Centric is committed to optimizing its customer experience, by improving its satisfaction and operational efficiency criteria within the sector.

In response to growing demand in the Fiber to the Home/Business (FTTH/B) segment and in the context of complex software licensing cycles and fragmented business processes, Centric recognizes the need to have agile solutions. Prodapt will introduce a cloud-native and flexible digital BSS platform integrating best-in-class components from Salesforce and Aria to accelerate service delivery and streamline business operations.

“We selected Prodapt because of their demonstrated proficiency in implementing Salesforce industry solutions and their proposed solution alignment with our vision of customer experience,” said Kevin McKenna, vice-president. President of Business Development, Centric Infrastructure Group.

“Natural gas and fiber service providers need adaptable, digital-first solutions to improve last-mile service delivery and operational efficiencies, ensuring a seamless experience for both field personnel and customers. customers. Combining Prodapt’s telecom-native integration expertise with Salesforce’s proven products creates powerful synergies that enable Centric to deliver exceptional experiences,” explained Smita Katariya, Head of BSS Practice, Prodapt.

Prodapt is a trusted partner for businesses at all levels of the connectivity vertical. We design, configure and operate solutions for their digital ecosystem, network infrastructure and business operations, to shape experiences that inspire their customers.

Today, our customers connect 1.1 billion people and 5.4 billion devices and are among the world's largest telecommunications, media and internet companies. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Cisco, Adtran, Samsung and many more.