Bharti Airtel Rides High on Innovative Transparency and Opens up Network Information for Customers

Bharti Airtel Limited (“Airtel”), India’s no. 1 operator and the third largest mobile services provider globally with operations in 20 countries across Asia and Africa, has launched a special wesbite www.airtel.in/leap that allows customers to know everything they want to know on how Project Leap, the 60,000 crore network transformation program, is progressing in their respective localities.

Customers will be able to get a transparent view of coverage of voice and high speed broadband services. They will also be able to see sites planned in their localities, seek help on hosting sites and share the site up gradation plan for every site. Customers will also be able to see sites that have been forcibly shut down in their locality.

Commenting on the occasion, Gopal Vittal, MD & CEO, Bharti Airtel (India and South Asia) said, “With the launch of Project Leap, we at Airtel are investing company-wide resources in ramping up our network infrastructure towards this modernization drive and improving the service experience delivered to every customer. We are happy that the project is making quick strides in enhancing our network quality and are focused on implementing a Project Leap strategy down to each and every location. Our new website is targeted at a first of its kind effort in sharing with total transparency the progress we are making in every street and locality in the country. Our customers will be able to see the progress of their network in their respective localities”.

Airtel customers can now visit www.airtel.in/leap for the latest updates on its network modernization drive and get comprehensive information on the program’s progress at the local level. The microsite allows customers to see the network coverage for voice, basic data services (2G) and high speed data services (3G/ 4G) in their regions. Key highlights relating to Airtel’s network transformation exercise at national and state level are also included. In the locality map, information on the status of modernization of all the Airtel sites in that locality can be seen.

The website also gives Airtel’s 240 million plus customers the opportunity to participate in the network transformation program. As part of this, customers can volunteer to host a site in a planned or a forcibly shut site location, and contribute actively to this network enhancement drive.

Specific sections with information on radio waves, network FAQs and what customers can expect from network transformation program are also featured.

On 30th November 2015, Bharti Airtel had announced a Rs. 60,000 crore investment towards its comprehensive network transformation program – “Project Leap”. Under its ambitious “Project Leap”, Airtel plans to add around 1,60,000 sites in the next three years. In the next three months, Airtel will be adding nearly 23,000 high speed data sites enhancing the overall network experience for customers. The ambitious network transformation project is aimed at meeting the growing demand of voice and high speed data services in India – and helping Airtel deliver the best network experience for its customers now, and for years to come.