Bandwidth, Ribbon Partner to Provide Real-time 911 Calling Support for Microsoft Teams

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Ribbon Communications Inc., a global software eabler in secure and intelligent cloud communications solutions, and Bandwidth Inc., a software company focused on communications for the enterprise, have collaborated to provide real-time emergency 911 (E911) support for Microsoft Teams Dynamic Emergency Calling for Direct Routing users.

Microsoft Teams is a rapidly growing unified communications platform, used by more than 500,000 organizations worldwide. Microsoft Teams combines persistent workplace chat, video meetings, file storage (including collaboration on files) and application integration. The service is built on Office 365 Group’s subscription office productivity suite and features extensions that can integrate with non-Microsoft products.

Ribbon is one of a select number of vendors whose Session Border Controllers (SBC) are officially certified by Microsoft for Microsoft Teams Direct Routing, a service connecting Public Switched Telephone Network (PSTN) or legacy networks and endpoints to voice calling in Microsoft Teams to integrate voice services and enhance security.

Bandwidth’s E911 dynamic, real-time location technology routes 911 calls based on the current location of callers and makes this information available to Public Safety Answer Points (PSAPs) for a faster emergency response. Bandwidth’s 911 experts have developed this new offering to work seamlessly with Ribbon’s Microsoft-certified SBCs for Microsoft Teams Dynamic Emergency Calling for Direct Routing.

“As enterprises move to the cloud, 911 can be a real challenge,” said Lydia Runnels, Bandwidth’s Vice President of Product Strategy. “The modern workforce is more mobile and distributed than ever before. While this trend provides flexibility and opportunities for collaboration, it also creates challenges when determining precise caller location during emergencies. With our latest E911 innovation for Microsoft Teams, enterprises with Ribbon SBCs who’ve chosen Direct Routing for voice can ensure 911 calls are routed quickly and accurately based on real-time caller location information. In addition to helping to create a safer workforce, our technology helps enterprises meet new and existing state and federal regulations.”

“Bandwidth is a long standing and valued Ribbon customer that has many of our solutions traversing its network; and we are delighted to partner with them to deliver critical E911 calling capabilities to one of the fastest growing unified communications platforms in the world,” said Patrick Joggerst, Chief Marketing Officer for Ribbon. “This latest deployment with Bandwidth is further validation of our SBC’s market-leading capabilities. Our SBCs continue to protect and secure some of the largest communications networks in the world.”