AT&T Offers Credits on Unlimited Data, Calls for Hurricane Irma Affected Customers


As Hurricane Irma continues to make its way north AT&T is automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers across all of Florida, beginning today and running through at least Sept. 17.

“We are also extending payment dates for AT&T PREPAID customers with voice and text service through Sept. 17. This is in addition to our previously announced offers for customers impacted by Hurricane Irma,” says a media statement from AT&T.

Running from Sept. 6 through Sept. 10 AT&T is automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers in Puerto Rico or the U.S. Virgin Islands.

“During this time we’re also automatically issuing credits to provide unlimited texts, wireless calls and landline calls from the U.S. to the British Virgin Islands, Dominican Republic, Haiti, Puerto Rico, Turks and Caicos, and U.S. Virgin Islands. A similar offer to call and text the Bahamas is available from Sept. 8 through Sept. 10. Landline customers in Puerto Rico and the U.S. Virgin Islands can also make free calls back to the domestic 50 states from Sept. 6 through Sept. 10,” the statement adds on.

Cricket Wireless is providing customers free calls to the Dominican Republic and Haiti beginning Sept. 7, 2017 and running through Sept. 10, 2017. Calls to Puerto Rico are already included in all plans.

AT&T Launches DIRECTV Severe Weather Mix Channel Dedicated to Coverage of Hurricane Irma

To help customers in the path of Hurricane Irma have access to the latest local information, AT&T has launched Severe Weather Channel coverage on both DIRECTV and U-verse.

The channels are dedicated to local and regional coverage of Hurricane Irma as the dangerous storm bears down on Florida and other southern States.

The Severe Weather Channel will switch between local affiliates to provide viewers with up-to-the-minute coverage. DIRECTV customers will also have access to the Severe Weather Mix, which will simultaneously air multiple local news channels.

The channels go live at 12:30 PM ET on Saturday. Here’s how you can get them:

•Severe Weather Channel HD: 361-2
•Severe Weather Mix: 361-1

•Severe Weather Channel: 226 (SD) or 1226 (HD)

AT&T Encourages Customers to Prepare

Just as AT&T prepares its networks and personnel, AT&T encourages customers to consider the following recommendations in the wake of the storm.

Customer Tips:
•Keep your mobile phone battery charged. Have another way to charge your phone like an extra battery, car charger or device-charging accessory.
•Keep your mobile devices dry. Keep it safe from the elements by storing it in a baggie or some other type of protective covering.
•Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
•Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.
•Protect yourself from scammers. Fraudsters and scammers target you when you’re most vulnerable. Download AT&T Call Protect, a free app for your smartphone, that can help detect and potentially block these types of calls before they reach you.

Business Tips:
•Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
•Back up data to the Cloud. Routinely back up files to an off-site location.

Things to Remember:
•Text messaging. During an emergency situation, text messages may go through more quickly than voice calls.
•Be prepared for high call volume. During an emergency, the increased calling volume may create network congestion. If you can’t get a call through, hang up, wait several seconds and then try the call again.

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