Airtel and Vodafone Idea have extended their pre-paid validity amid the ongoing national lockdown across India.
In its bid to assist low income customers on its network during the ongoing COVID-19 lockdown, Bharti Airtel (“Airtel”) had announced special measures including the extension of validity of their mobile pre-paid packs till April 17, 2020.
These represented all under-privileged customers on the Airtel Network, and the measures enabled them to stay connected during this unprecedented crisis.
Many of these customers have been able to recharge through several channels activated by Airtel including – ATMs, Post Offices, Grocery stores and Chemist shops, in addition to digital channels. However, close to 30 million such customers have still not been able to recharge their pre-paid mobile accounts.
“Keeping in mind their connectivity needs, Airtel is extending the validity of these accounts till May 3, 2020. All these customers will now be able to receive incoming calls on their Airtel mobile numbers even after the validity of their plan is exhausted.
This additional measure will help these low income customers to remain connected till the end of the second phase of lockdown i.e. May 3, 2020,” said Airtel in its statement.
Vodafone Idea Extends Unrestricted Incoming Service
In an endeavour to ensure that low income, prepaid customers using feature phones remain connected amidst these troubled times, Vodafone Idea Limited (VIL), has announced the extension of incoming services for these users till 3rd May 2020.
This free of cost extension of incoming service validity will enable millions of feature phone users of both Vodafone and Idea to continue to receive incoming calls, even if the validity of their plan expires earlier.
This incoming validity extension is being credited in the accounts of all eligible customers, as fast as possible, over the coming days. With this special initiative for low income feature phone users , Vodafone Idea customers can now continue to remain fully connected with their dear ones and access relevant, latest updates from local authorities.
Avneesh Khosla, Marketing Director, Vodafone Idea said, “Our endeavor is to ensure that all our customers remain connected at all times without worrying about any disruption, especially in these troubled times. In order to ensure that consumers stay connected during this extended lock down, we are extending the incoming service validity of 90 mn consumers till May 3rd. This would effectively mean that these consumers can use their phones for receiving incoming calls unhindered.”