Vodafone to create 300 customer-facing roles in Stoke

Vodafone to create 300 customer-facing roles in Stoke

Vodafone confirms future way of working in the UK, including the creation of 300 new customer-facing roles at its Stoke-on-Trent operation and changes to its property footprint.

Vodafone has announced that more than 300 new roles will become available at its purpose-built Stoke-on-Trent centre over the next year. Vodafone will turn the site into its customer centre of sales excellence, offering the very latest in training facilities for its customer service centre and retail teams, as well as creating an academy for future franchise partners.

The expansion of the site will see the wider Stoke team grow to more than 900 in total.

Future ways of working

After a six-month trial, Vodafone has also confirmed its commitment to its future ways of working programme, which will see its 10,000 employees across the UK work under one of three models depending on roles and responsibilities: home-based, field or site based, or blended.

Launched in September, the programme has received positive employee feedback, and has enabled Vodafone to support virtual working, while using its own technologies, such as Vodafone’s Business Office Spaces digital booking tool, to offer those that need it the opportunity to come together in amazing office spaces.

The commitment to the blended model of working alongside home-working for a number of its teams now gives Vodafone the opportunity to recruit from more parts of the UK as well as an opportunity to reconsider their property footprint.

As a result of the new way of working, Vodafone is also exploring a change of ownership structure at its Newbury site, looking to sell the freehold with a commitment to taking long-term leases on those campus buildings it needs. All proceeds from the sale will be invested back into the business, and Vodafone remains fully committed to a long term presence as a major employer in the town.

Resizing footprint

Vodafone also will look to resize its property footprint, which includes moving to new office spaces in Manchester and Newark. No roles will be lost as part of these changes.

Clare Corkish, UK HR Director for Vodafone, said: “This is an exciting time for Vodafone UK as we increase recruitment and investment in our people, and move forward with our future ready way of working based on flexibility and trust.

“The pandemic forced us to make many changes – we’ve learned a lot from these and have been able to make some big improvements to the way in which we work as a result. With our new approach, we’re confident that we can give our teams a great working environment with flexibility to suit them, recruit from more parts of the UK from now on, and continue to improve the service we provide to our customers.”

Vodafone offers an ‘office in a box’ solution, providing office equipment to ensure a suitable home working environment.

Vodafone also offers world-leading and award-winning employee benefits, including outstanding maternity and paternity leave, shares and pension schemes, as well as dedicated days for team members to focus on their wellbeing and development.