Amdocs, a provider of software and services to communications and media companies, has been selected by Vodafone to further harmonize and modernize its inventory portfolio in Germany, Romania, Czech Republic and Albania, for its mobile, fixed and cable offerings. This is the first time Amdocs has signed an agreement with Vodafone Albania.
Advanced inventory capabilities will provide Vodafone a powerful data foundation as it continues to automate its network and service operations for a network spanning multiple countries and new network technologies such as 5G. Seventy percent of Vodafone’s core European network is already on its own on-premise cloud with plans to increase that to 100% by 2025 according to Vodafone.
By aligning data models as well as technical and business processes across markets, the project will ensure Vodafone’s software-driven network meets future customer demand. Benefits to Vodafone include increased data quality, planning process efficiency, reduced fallout rate in fulfillment and assurance processes.
The further modernization of its inventory portfolio for the initial group of operating companies will provide a next-generation inventory and operations support system (OSS) blueprint. This will enable Vodafone to rollout this initiative to additional territories where appropriate in an agile manner.
Vodafone Group said: “Providing excellent customer service is central to Vodafone’s business, and we look to provide a consistent customer experience across our different regions. As we extend our advanced gigabit networks, we are further harmonizing our inventory systems in multiple territories, as well as modernizing and improving efficiency, with the support of Amdocs, our strategic partner in this initiative.”
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, said: “Service providers worldwide are embarking on an accelerated journey to transform their businesses. Vodafone is a world leader in our industry, and we are proud to have been chosen to support its vision for the cross-regional harmonization of its inventory systems, and we look forward to continue working closely together.”