Virgin Mobile Offers Screen Repair Service Free of Charge


Virgin Mobile’s screen repair service is available for new and existing pay monthly customers who upgrade before 8 November 2020. The offer follows research that a third of Brits are currently living with a broken mobile phone screen.

Eligible handsets include the Samsung Galaxy Note20 Ultra 5G, iPhone 11 Pro and iPhone 11 Pro Max. Virgin Mobile is providing a free screen repair service for a range of phones giving customers peace of mind over their brand new handset.


Virgin Mobile customers are entitled to a one-off screen replacement in the first 12 months of their contract, on phones including the iPhone 11 Pro, iPhone 11 Pro Max, and the recently launched Samsung Galaxy Note20 Ultra 5G.

The promotion, which is available for new and existing customers who upgrade before 8 November 2020, follows research that more than a third of the nation are currently living with a cracked mobile screen.

The poll, commissioned by Virgin Media, also reveals the top mobile phone mishaps to be dropping it down the toilet (21 per cent), pushing it off the side of a worktop (27 per cent) and leaving it on top of their car resulting it in falling off (5 per cent). A tenth have even managed to damage their mobile by sitting on it.

Annie Brooks, Executive Director of Product at Virgin Media said, “Many of us have accidently dropped a phone and a cracked screen can be frustrating. Our new screen repair service gives customers ultimate peace of mind as they get acquainted with their new phone – no matter how clumsy they are!”

Top 20 ways Brits have damaged their mobile phone:

Accidentally pushed it off the side / a worktop
Dropped it down the toilet
Tripped over a kerb and dropped it
Dropped it in a puddle
Sat on it
Dropped it out my pocket while cycling
Dropped it in the bath
Spilt food onto it
Threw it against a wall in anger
Spilt a drink in my handbag which water damaged it
Dropped it into a swimming pool
Tried to clean / wash it and water damaged it
Dropped it into boiling water
Put it through the washing machine by accident
Left it on the roof of my car and it fell off
Dropped a weight on it at the gym
Threw it to someone who didn’t catch it
Ran over my phone with my car
My animal chewed it
Gone swimming with it in my pocket

Handsets included in the offer

· iPhone 11 Pro / Pro Max

· Samsung A51 5G

· Samsung Galaxy Note20 Ultra 5G

· Samsung S20 Plus 5G

· Huawei P40 lite / P40 / P40 Pro 5G

· Oppo Find X2 Lite / X2 Neo / X2 Pro