Verizon is investing in the country’s economy by increasing its capital guidance range from $17 – $18 billion to $17.5 – $18.5 billion in 2020. It is also expanding work from home policy to include reduction of some retail locations across the country.
Due to economic circumstances related to the coronavirus and to keep customers connected during this economic and global crisis; Verizon waives late fees for those impacted by COVID-19.
Verizon is also tripling data allowance for Verizon Innovative Learning schools; $10 million to nonprofits directed at supporting students and first responders.
During this unprecedented period challenging the world’s health and economy, Verizon stands ready to serve our customers.
Verizon’s networks have been engineered to perform during moments of crisis and disaster such as hurricanes, snow storms and flooding.
During this time of heightened worry and concern, our primary goal is to keep our customers, employees and society connected to the things that matter most to them: their family, friends and business customers.
Verizon is closely monitoring network usage in the most impacted areas. The operator will work with and prioritize network demand in assisting many U.S. hospitals, first responders and government agencies, as needed. It will provide updates to its consumer and business customers on its network performance, offering help and support for their connectivity needs, tips on how to work in this new environment and more.
In a letter Hans Vestberg has summarized Verizon’s response to COVID-19
The world’s coronavirus (COVID-19) response is evolving swiftly. Our customers – whether they’re first responders, teachers, students, families, hospitals, government agencies or society at-large – rely on us to keep them connected. Therefore balancing our employees’ safety against the need to continue to support critical services and infrastructure is paramount.
During this pandemic we are all being encouraged to practice social distancing to slow down the spread and flatten the curve. Last week, we implemented a work-from-home strategy and are now rapidly expanding it to include more members of our team.
As part of our next phase, we are reducing the number of Verizon stores that remain open. However, our customers can still get the support and services they need 24/7 by visiting verizonwireless.com/support/, calling 800.922.0204 or using the MyVerizon app.
We know this is a difficult time and to alleviate the impact that some of our customers may experience, earlier this week we announced that for the next 60 days, we will waive late fees our residential or small business customers may incur because of the economic circumstances related to the coronavirus. And we will not terminate service to any of our residential or small business customers because of their inability to pay their bills due to hardships caused by the coronavirus.
We will continue to address these and other critical pandemic issues impacting our employees, customers and society. You should also know that our networks and our people stand ready to serve our customers at work, at home and remotely—including first responders and those protecting the public—when critical connectivity is needed most.