Top 7 Benefits of VoIP for Businesses

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Voice over Internet Protocol (VoIP) is one of the most valuable tools on the market today. All kinds of businesses, whether big or small, can enjoy the benefits it provides. As such, it is a popular solution and is widely used by companies. You might have already used this system yourself, even if you do not know what VoIP is and how it can help you grow your business.

VoIP can significantly lower your communication costs. Additionally, it gives you more flexibility, allows you to fix the issues in a matter of minutes, and comes with many additional features, such as on-hold music and email voicemail. If you would like to learn more about the advantages it can offer for your business, read on.

What is VoIP?

VoIP stands for Voice over Internet Protocol. It is a way to communicate in which voice is converted into digital data and is then transmitted via the Internet. VoIP technology has been around for quite a while, but it has become more popular in recent years. This system provides many benefits, which we will discuss further on.

Benefits of Using VoIP

Lower Costs

One of the most significant benefits of getting VoIP for your business is its cost-efficiency. VoIP is much cheaper than landline phone systems (POTS), as it takes only about $20 per month and operates online without being dependent on your or your customer’s location. At the same time, POTS cost businesses about $50 per line each month and comprises local calls only.

Convenience

VoIP is convenient because you can use it from anywhere. You can log in to your VoIP account from any location and use your phone numbers as usual. It does not matter if you are at home or traveling abroad – you can have an active phone number that you can use to stay on working tasks if necessary.

The best thing about VoIP is that you need fewer devices to use it. VoIP service providers offer everything you need for a phone line, so you do not need landline phones or even a router. All you need is an internet connection and a VoIP phone (also called an IP phone), which is usually included in the monthly costs.

Longer-Lasting Phone Numbers

With traditional phone lines, there is a chance that your number will be disconnected if the landline service goes down or if the provider merges with another one. If that happens, you will have to find a new number.

But when using VoIP, once you have registered your number, it will stay with you no matter what. VoIP is more reliable and stable than landlines, and it is not likely that you will lose your phone number. Also, if you decide to change carriers, it will be easy to move your number to another VoIP provider.

Enhanced Efficiency

VoIP allows you to work from anywhere, and it brings added efficiency to your business. As long as you have a connection to the Internet, you can use your VoIP phone at any time and enjoy a high level of convenience and flexibility. If there is an emergency, all you need to do is log into your account and get in touch with anyone you need.

Even if the power goes out, you can check your voicemail at any time. Also, you can redirect your calls to another location, which means that there will be no interruptions in your business communications no matter where you are located.

Instant Messaging

VoIP also allows users to communicate via instant messaging. Many business owners prefer this feature because it enables them to easily reach clients and get their feedback without making a call.

Instant messaging also makes communication more convenient for workers who need access to their customers’ information in real-time. Moreover, it gives employees more flexibility during their workday since they do not have to interrupt their meetings while taking calls from clients or customers.

In case of urgent issues or concerns, they can simply send a message and get a solution right away. This saves time and helps businesses focus on their primary objectives by eliminating distractions that could occur from phone calls.

On-Hold Music

With VoIP phones and services, you can play on-hold music that will help pass the time faster for callers who are waiting for an answer from someone in your company. Moreover, playing music on hold can make potential customers feel more comfortable during the wait time, improve their moods and make them feel more relaxed about interacting with your brand.

Email Voicemail

VoIP also offers to send voicemails via email, allowing users to access their missed calls and messages by checking their email instead of calling in and listening to them on the phone. This feature saves both time and money by eliminating unnecessary costs related to long-distance calls and minimizing the time spent on each call. Since messages are automatically saved in your email inbox and marked as unread messages, it is easy to open them and listen to them later when needed.