The Internet has completely overhauled the way people communicate, making it easy to connect and contact someone in almost every part of the world. This breakthrough is largely driven by telecommunication software development, as it has helped service providers create personalized experiences for their customers, as well as streamline many organizational functions. Unfortunately, the huge skills deficit within the software development ecosystem has led companies to rely on nearshoring for their software development services.
In this article, we are going to explain what telecommunication software development is, delve into the minute details to reveal the benefits of telecom development services, as well as highlight the different software development services therein.
What Is Telecommunication Software Development?
As the name suggests, telecommunication software development helps telecommunication companies create programs to manage electronic data exchange via wireless media such as smartphones, telephone, radio, television, cloud-based interfaces, computers, and more.
Benefits of Telecom Software Development Services
Given the dynamic nature of this industry, telecom software development typically involves multiple features and technologies including detailed design architecture, R&D divisions, network organizations, plus many other functions. As such, it is important for telecom business owners and entrepreneurs to consult a telecom software engineer before adopting any new technology to help lay the groundwork.
As a business owner, there are multiple benefits of working with a telecommunication software development company. They include;
Telecommunications is a capital-intensive industry that requires extensive investment in setting up the foundation. By investing in telecom solutions, telecom company owners can reduce downtimes, increasing their profitability in the long run.
Improve Customer Service
In today’s competitive business world, customers should be a priority for any enterprise as they represent income. By hiring a telecommunication software development agency to develop bespoke solutions, telecom companies can improve the shopping experience for their customers. Along with that, bespoke telecommunication solutions also help improve customer engagement, building credibility among users.
Reduce Unexpected Outages
The business environment is dynamic, and you cannot predict what will happen next. With that said, however, telecom business owners can always anticipate certain risks. Whether it is equipment failure, network downtimes, or even hacking attacks, some complications can occur without notice. To avoid damaging a company’s reliability or credibility, telecommunications software development services can help create solutions to avert or dilute the effects of these unforeseen circumstances.
Streamline Payments and Invoicing
One of the primary challenges for telecommunication providers is to bill clients. This is especially the case if there aren’t any systems to track invoices, payments, and any other financial documents. Whether you are a telecom startup or an established company, telecommunications software development services can help develop and include a similar feature within your telecom software solutions to avert fiscal issues.
Different Types of Telecom Development Services
A good telecommunication software development company should always help telecom providers augment their legacy infrastructure, accelerate their digital transformation, generate new revenue streams, and inject competitive value to their products and services.
Here are some of the common telecommunications software development services that telecom providers can take advantage of;
Business Support Systems (BSS)
Looking to automate labor-intensive processes, promote overall performance visibility, and centralize multiple business departments? One of the services that telecommunications software development service providers can help with is building a BSS. Examples of systems in this category include invoicing and billing systems, which help automatically bill clients, as well as create specialized packages.
Operations Support Systems (OSS)
Telecom software developers can also help develop back-office applications and suites, to support back-office services, ensure seamless operation of physical equipment, maintain logical assets, and resolve network disruptions. Popular OSS systems include but are not limited to;
- Telecom inventory software
- Telecom SLA monitoring software
- Telecom fault management software
Network Management System
Telecom networks maintain and operate multi-tier systems, most of which require powerful but equally easy-to-use monitoring tools. A good development company should not only help create but also deploy and host such a Network Management System.
Telecom software development services also allow enterprises to benefit from network prototyping by creating a powerful framework of both wired and wireless network infrastructure. As a result, companies are able to provide customers with better telecommunications services irrespective of the device and location.
Tailored Telecom Applications
Our world today is ruled by apps, and the telecom industry is not an exception. Telecom software development companies will help build mobile and web-based apps, allowing you to establish a multi-platform presence, offer better customer support, optimize your processes, and eliminate inefficient operations.
Some of the bespoke telecom software development services include;
- Reporting applications
- Sales and marketing applications
- Cloud computing tool
- Self-service portals
- Telecom application support, etc.
CRM & ERP
Another common yet popular Telecom software development service is the development and implementation of custom CRM / ERP. Along with giving telecom operators unmatched financial management capabilities, these tools can also interface with subscribers’ information, giving you a bird’s eye view of all the major operations of your business.
Over the past few years, telecommunication service providers have slowly transformed from being communication enablers into fully-fledged digital service providers. At the forefront of actualizing this transformation are telecommunications software development companies, who have been helping these firms implement both existing and emerging technologies. Whether it’s developing core network systems, tailored applications, or even Data Analytics platforms, the role of software developers in helping telecom providers innovate and future-proof their offerings cannot be overlooked.