Thailand’s True Corporation Taps Comarch to Enable Loyalty Management Services

Digital Transformation

Comarch and True Corporation Public Company Limited (TRUE) have started a cooperation in order to implement Comarch Loyalty Management services and replace existing inhouse application: True You.

True is a communication conglomerate that controls Thailand’s largest cable TV provider – TrueVisions, Thailand’s largest internet service provider – True Internet and Thailand’s second largest mobile operator – TrueMove H with 25 million subscribers. It also operates a chain of Thai coffee shops – True Coffee. The company and all its components has a combined market capitalization of 10 billion US dollars.

True Corporation believes in the digital future, hence they have invested in True Digital and Media Company. They are responsible for conducting the key digital initiatives such as True Mobile Applications, True Digital Content Business and one of their largest platforms – True You Loyalty. The latter is one of the most successful loyalty programs on the Thai market, with approximately 11 million members.

In order to process a growing number of clients and data more efficiently, True decided to replace its present application True You with a new, future-oriented and expandable solution.

The project started in January 2018 and will be delivered in phases, first of which shall be operational in Q4 2018. The chosen solution can be easily extended for the future upgrades like Gamification, Business Intelligence or Managed Hosting Service modules.

Comarch CRM

Comarch has more than twenty years of experience in designing, implementation and integration of IT solutions that meet the latest world standards. The most important part of the offer addressed to large enterprises is a complex package of IT solutions and expert services that helps in building and managing loyalty programmes, establishing good relations with customers, automating marketing processes and finally increasing profits.

Comarch software supports all activities that create value for participants of the loyalty programme. Comarch knows characteristics of many branches due to experience gained during cooperation with more than eighty customers such as FMCG companies, retail chains, telecommunications operators, financial institutions, airlines and airports, inter alia, JetBlue Airways, Heathrow Airport or BP.

Comarch’s offer also covers tools for Big Data analysis and innovative systems based on gamificaction, used to built customer’s involvement and which increase profit and strengthen relations between customers, partners and the brand.

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