Telstra, Zoom2u Partner to Launch 2 Hour Handset Delivery Service


Telstra has launched a 2 hour delivery service from participating Telstra Stores to coincide with the latest handset launches. The service, offered in partnership with Zoom2u, will begin with a limited offer for Telstra customers: free 2 hour delivery of Apple and Samsung handsets to customer’s homes in select areas of Sydney, Melbourne and Brisbane. The service is available today.

Michael Ackland, Consumer & Small Business Executive said that changes to retail brought about by COVID had inspired Telstra to invest in new customer experiences across a range of channels.

“During COVID, our Call & Collect options have taken off. Customers are looking for more ways to shop; more offers and more immediacy and that is why we have introduced Telstra Day, and now we are introducing superfast delivery to give our customers more of what they want”.

Michael Ackland said “Our digital user base is one of the largest in Australia and we have invested heavily in our online experiences over recent years. Coupled with our store buybacks and the return of our call centres to Australian shores, we believe that we are well placed to service our customers, however they choose to engage with us”.

How does it work?

1. Check your eligibility

Currently, you need to be an existing Telstra customer, have had an active post-paid service for at least 6 months and be living within the delivery zones of one of our twenty five participating stores. (Details of participating stores can be found below or at

2. Place your order

Call your participating Telstra store and order an Apple or Samsung smartphone with a plan. You may also bundle selected accessories with your delivery but your order must be placed at least 2 hours before doors close. 2 hour delivery is currently only available for telephone orders at participating stores but will soon be available on select online and call centre purchases.

3. Track your order in real time

As soon as the driver has collected your order you will receive a real time tracking link via SMS so that you can watch your purchase in real time all the way to your front door!

4. Secure delivery

To ensure your purchase is kept safe, the driver will only deliver to the account owner who placed the order, at the billing address on the account and will use a pre-agreed 4 digit pin to confirm identity. Please ensure you are home to collect the delivery with your photo ID, otherwise your order will be returned to the store for collection.