TeliaSonera has renewed and expanded its contract with Ericsson, that was initially signed back in 2010.
As part of this renewed contract, Ericsson will now perform field operation services for the operator’s fixed and mobile networks. As a result of contract extension, Ericsson will also expand its footprint into eight new regions which corresponds to a growth of 200%.
Ericsson will deliver Field Services for fixed and mobile network. This includes work such as installation, repair and delivery of new and existing customer connections, both in the passive and active network.
Charlotta Sund, President Region Northern Europe and Central Asia, Ericsson, said; “Increased network complexity and performance expectations puts high demands on the operators to run their operations in a cost-efficient manner while providing world-class experience to their customers. Ericsson has invested more than USD 1 billion in tools, methods and processes in order to help its customers increase network efficiency. We are committed to ensure that our best capabilities and global expertise are available to TeliaSonera so that its subscribers could enjoy even better quality and speed”.
Since 2003 Ericsson has been responsible for managing field operation activities such as network field maintenance, spare parts handling and inventory management in TeliaSonera network.