Telecom Vanuatu Taps Alepo to Enable Network Modernization

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Telecom Vanuatu Limited (TVL) has begun modernizing its network using solutions by digital enablement firm Alepo, making significant improvements to its billing, charging, and authentication systems.

The modernization will be carried out in phases, through which TVL intends to digitize and automate its data service offerings on Alepo’s advanced platform. So far, the operator has upgraded from Alepo’s legacy business support systems (BSS) to its Digital BSS, as well as upgrading to the latest version of AAA, for its fixed data services.

The upgraded system supports fair usage policy offers and Telecom Vanuatu has implemented happy hours allowing free nighttime browsing. The operator has also introduced web support using Alepo’s Omnichannel Self-Care for its data-service customers. These customers can now easily purchase data add-ons.

“In our longstanding association with Alepo, they have always proven their reliability as a solutions provider. We were confident in their ability to rapidly deliver key requirements for this upgrade, and they have surpassed our expectations. We are equally excited about their systematic approach to fully digitize our service offerings,” said Thomas Bruce, CTO of TVL.

Vishal Mathur, Vice President – Solution Integration, Alepo, said, “We often recommend phased digitalization to our customers. First, we validate key use cases, allowing the customer to introduce new offers and build digital engagement channels. Then we perform a full transformation, providing advanced capabilities to automate all service offerings across the system.”

This modernization project adds to Alepo’s growing list of deployments in the Pacific Islands. The revenue management software provider has helped transform the telecommunications landscape for several nations in the region, including enabling the launch of LTE in three countries. In addition to digital BSS transformation, its key Pacific deployments extend to carrier WiFi, LTE enablement, data charging, and AAA transformation, among others.

Telecom Vanuatu Limited (TVL) was created in 1978 and is Vanuatu’s first provider for landline, GSM, internet, and 4G+ (mobile internet). TVL is the largest corporate contributor to Vanuatu’s national economy – since 2002, it has paid more than 1.8 billion vatus to the government in fees, charges and taxes.

A World Bank study shows that telecommunication prices in Vanuatu are among the cheapest in the region. TVL has fixed lines on four main islands: Efate, Santo, Malakula, and Tanna, and 85 percent of the population is covered by their mobile network.


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