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Topic: user satisfaction

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Ericsson debuts analytics suite to predict & improve user satisfaction for operators

Telecom Drive - 0
Ericsson·has launched its Expert Analytics 15.0, a software suite allowing operators to predict customer satisfaction and automatically take closed-loop actions to improve it.Expert Analytics...
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TelecomDrive is an effort to create a unique content focused platform for the telecoms and communications segment. This online publication is reaching out to key stakeholders in India, SAARC, MEA and Asia Pacific region covering telecom operators, video service providers, ISPs, government bodies, regulatory boards, MSOs, VAS players and the vendor ecosystem.
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