Singtel achieves full 5G coverage across MRT network

Singtel is the first and only network provider in Singapore to achieve full 5G coverage throughout the Mass Rapid Transit (MRT) network islandwide. This includes all six underground lines, as well as 27 stations of the newly completed Thomson-East Coast Line (TEL).

Enhancement works started as early as 2022 with a specialised team of engineers carrying out the network upgrades. With the enhanced coverage, consumers can now enjoy fast, reliable 5G connectivity throughout their commute on Singapore’s train network.

Ng Tian Chong, CEO of Singtel Singapore, “Many of today’s commuters, who are on 5G, want to maximise their time wherever they may be. By ensuring strong 5G connectivity throughout Singapore’s MRT network, we’re supporting thousands of commuters who use digital tools to complete their daily tasks. Whether traveling above or below ground, our customers can rely on our strong connectivity to work on-the-go, keep in touch with their loved ones, surf the internet, stream videos or game on their mobile devices. We’re proud to have achieved this new milestone, demonstrating our commitment to delivering the best connectivity in Singapore.”

Navigating stringent timeframes and spatial limitations to boost network performance

To ensure full 5G connectivity on the underground and new lines of the rapid rail system, Singtel engineers had to work within constraints such as conducting testing and installation works during the stations’ non-operational hours in order to avoid any disruption to train services. They also had to work within confined spaces which require specific tools and precise and safe execution.

Implementing environmentally-friendly practices during installation
In keeping with Singtel’s goal of achieving net zero by 2045, its engineers meticulously reconfigured existing hardware that originally served the 3G and 4G spectrums within the MRT tunnels to 5G – thus saving time and resources.

With the completion of the installations across the MRT lines, Singtel’s 5G coverage presently spans over 1,700 outdoor and 1,000 indoor locations, including all shopping malls and transport hubs along the MRT.

Singtel continues to find ways to exploit 5G technology to benefit its customers. In 2023, it introduced the 5G Express Pass, a value-added service to give customers network priority even in crowded areas. This benefits customers at high traffic events.