Sagent, a global provider of communications network equipment, repair solutions and maintenance services, has announced that its partnership with SOLiD, an enabler in indoor and outdoor cellular and public safety communications infrastructure, is expanding to include support SOLiD customers in Latin America.
Through the partnership, Sagent will now provide expert reverse logistics, repair services, and forward logistics to Mexico, Central America, and South America.
“We’ve been proudly working as a SOLiD authorized repair partner supporting out of warranty products for North American networks for the past five years,” said Sagent CEO Gordon Smith. “We are thrilled that SOLiD has expanded our partnership so that we can begin servicing their customer base in Latin America – delivering the same high-quality repairs, expedited repair cycle times, and proactive customer service solutions. ”
Since 2017, Sagent has been providing repair services to SOLiD’s customer base across major airports, subways, Fortune 500 corporate buildings, hospitals, hotels, universities, sports venues, and government, industrial, and logistics facilities in North America. Sagent was selected as a partner for SOLiD’s North American and now Latin American markets because of their strong technical skill set and expertise on RF equipment, fast repair cycle times, and high achievement of service level agreement metrics.
As one of only two global repair partners, Sagent continues to be an important component to SOLiD’s customer service and product life cycle support.
“Since the inception of our partnership, Sagent has provided a valuable service to our mutual customers by performing out of warranty repair on SOLiD DAS platforms in the U.S.,” said Scott Deweese, Sr. VP of Sales at SOLiD. “Given the success we’ve experienced working with Sagent, we’re looking forward to expanding our relationship into Latin America.”