Rogers introduces additional protections for customers against unauthorized porting

Rogers Communications Logo

Rogers has introduced additional protective measures to guard Rogers, Fido and chatr customers against port fraud, an industry-wide issue in Canada and other parts of the world.

What is port fraud?

The scam takes place when a fraudster collects information about an individual, often through phishing tactics. They then contact another carrier and ask that the customer’s wireless number is transferred to that new carrier (the transfer process is known as porting).

Network Infrastructure

Once the transfer is complete, the fraudster has control of the customer’s phone number and can use two-factor authentication, often using the “Forgot your password?” function, to access apps and other accounts linked to that phone number.

What we’re doing to protect customers

As part of the new process, developed with other wireless providers, is designed to stop fraudsters in their tracks. Now, when another carrier is contacted to transfer a Rogers, Fido or chatr phone number to them, Rogers will receive a notice from the new carrier and will send the account holder a text message with a unique, secure link.

The account holder will need to confirm the request. If they don’t respond within 90 minutes, the link expires, and the transfer will not take place. This builds on a measure we introduced last fall when we began sending text notifications for port requests that asked customers to contact us if they had not asked for their number to be transferred.

Rogers has worked with other carriers so that customers continue to have a secure, seamless experience while keeping it simple to transfer their number to another provider.