Globe Labs, the innovative developer community of Globe Telecom, in partnership with Nexmo, a global business cloud communications leader, have teamed up to deliver powerful voice solutions to the Philippine market and the rest of Southeast Asia.
These readily available and highly reliable voice solutions will enable businesses and enterprises to boost operational efficiency and customer support functions; increase their customer engagement and loyalty with automated, contextual, and personalized messaging; and ultimately, deliver much better business results.
Nexmo, the Vonage API Platform, connects with more than 1,600 carriers worldwide. Nexmo is also integrated with Vonage’s global network which terminates 15 billion minutes of global voice traffic and more than 5 billion API calls annually. The combination of a vast carrier network and powerful APIs provides a high quality programmable voice experience.
“We’re excited to partner with Globe Labs to offer innovative voice technology solutions to businesses in the Southeast Asian market, empowering brands to connect with their customers with personalized, contextual communication,” said Sunny Rao, Vice President and General Manager, APAC for Vonage. “Advancements in voice technology, such as AI-enabled voice search and command, offer convenient, meaningful ways for customers to interact with businesses, leading to enhanced customer journeys.”
“Globe Labs, like Nexmo, share the same belief in using technology to deliver a better customer experience. In today’s digital world, Voice plays a significant role in the customer journey. With Voice combined with Cloud Technology, AI, NLP, Machine Learning, and Data Analytics, we aim to deliver business solutions with our customer’s customers in mind. Our voice solution, IVES, will provide our customers ease of use, where they can build a customer journey that is unique to their business and customer needs,” said Glenn Z. Estrella, Vice President of Globe Digital Ventures, which offers Globe Labs digital solutions.
To give C-level executives across various industries in the country a glimpse of what voice technology has in store for today’s customers and how it can help elevate business performance, Globe Labs and Nexmo hosted “The Rise of Voice: Take Your Business to New Heights” at the Shangri-la the Fort, Bonifacio Global City.
The event featured a dynamic slate of industry experts and an interactive product showcase highlighting how voice is changing the digital landscape for industries.
Creating richer customer experiences with voice applications
Voice technology is one of the key technologies shaping the business landscape today. It is one of the latest computer interfaces that engenders new forms of technology that provide convenience to customers.
For instance, Alexa, the virtual personal assistant developed by Amazon, can shop, plan a vacation, and even donate to a charity, among a thousand other tasks given to it. It is activated by giving voice commands to a speaker.
In the Philippines, voice search is becoming increasingly popular and is being used for search queries, weather updates, and road navigation.
Aside from making life easier for today’s customers, voice technology can also arm businesses such as BPOs, retailers, and financial companies, among others, with cutting-edge tools to enhance their profitability.
For Filipino entrepreneurs, one use case of the voice solutions enabled by Globe Labs and Nexmo is automated payment reminders to subscribers with outstanding balances. The automated payment reminder can significantly increase call-through rates that match or exceed those of traditional contact centers. As a result, users can increase collection rates as expenses related to customer support decrease.