Resilient plc has extended its smartnumbers reseller agreement with BT for a further five years. The multi-million pound contract will see BT continue to offer customers the BT smartnumbers suite of services aimed at solving their strategic business continuity and security challenges.
BT uses Resilient’s patented technology to power the smartnumbers cloud that delivers safer business communications to customers with demanding requirements, including organisations such as financial institutions, government and blue light services.
The contract renews a relationship between BT and Resilient that spans more than 20 years. It will help BT to continue to serve the needs of over a thousand customers who rely on smartnumbers to deliver their most critical services.
Commenting on the relationship, Andrew Small, vice president, unified communications and collaboration, customer relationship management and mobility at Global Services, BT, said:“ Today’s agreement builds on 20 years of success. BT smartnumbers is a cloud communications service which offers businesses flexibility and resilience.”
Jamie Melling, Sales Director at Resilient plc comments: “As a channel first organisation, developing strong relationships with our partners is essential. This new, five-year agreement solidifies BT’s commitment to the smartnumbers portfolio and represents our commitment to partners.”
Resilient plc makes business communications safer by providing business continuity and security solutions. The smartnumbers service enhances continuity of calls into the organisation and prevents contact centre fraud.
The smartnumbers service has been adopted by leading organisations across finance, defence, blue light, legal, insurance, health, pharmaceuticals, automotive, utilities and government. Delivered from the cloud, smartnumbers enables organisations to continue answering calls during periods of disruption and transformation as well as identifying suspicious calls pre-answering.