Tata Consultancy Services (TCS), a global IT services, consulting, and business solutions organization, marked the completion of 20 years of partnership with Proximus, Belgium’s largest mobile telecommunications company, with a new focus on helping the latter realize its mission to build a modern gigabit network in the country.
This will enable a resilient connected digital society, and power sustainable digital transformation in Belgium and across international markets.
Over the last two decades, TCS has worked on key technology initiatives such as the transformation of Proximus’ IT landscape, reimagination of its ordering and billing processes and rationalization of its network support systems, to transform business operations, enable scalability, optimize cost and deliver superior customer experience.
In the next phase of this partnership, TCS is helping Proximus achieve its vision of becoming a benchmark operator in Europe by 2030 with its #Inspire2022, a four-pillared strategy to build the best gigabit network in Belgium, to operate as a digital native company, to grow profitably and to drive sustainability and digital inclusion.
In this journey, TCS has been delivering value across many dimensions such as the enterprise agile transformation, network rollout, data transformation, cloud adoption and digital customer experience. Building on this long-term collaboration, TCS will now enable Proximus to monetize its open gigabit network. The combination of Proximus’ deep expertise in next-gen telecom networks and TCS’ broad expertise in cross-industry business transformation will bring a rich set of experiences to life, helping to shape the digital future of Belgium.
“Our mission, our vision, is to open up a world of digital opportunities, for all citizens and businesses, so that we can live better and work smarter. And to keep up with our customers’ need, Proximus is on a journey to transform from a connectivity & product-centric organization into a software and digital-centric company. We strive to expand our services and solutions beyond pure connectivity, and we explore adjacencies in entertainment, media, e-education, finance, e-health, and many others. That’s really what we want to become as a company: the digital partner for the daily life of our customers,” said Guillaume Boutin, CEO, Proximus Group. “TCS is not only about building new tools or new services. They play a crucial role to help bridge the necessary IT and business transformations that Proximus is going through. They have played a very important role in helping IT talk to the business.”
“Agility is fundamental to business success in the Digital Economy. Enterprises need to innovate rapidly, respond, and take decisions in near real-time,” said Kamal Bhadada, Business Group Head, Communications, Media and Information Services, TCS. “We have implemented new processes, tools, and technology for Proximus, enhancing agility, improving operating stability and performance, and accelerating time to market. We look forward to partnering with them in building the next generation network using fiber and 5G that will serve as the digital foundation for Belgium.”