Optus, FraudWatch Mark Ten Years of Protecting Customers


As part of its efforts to protect its set of customers, Optus has proactively partnered with FraudWatch International, an enabler in the Anti-Phishing and Online Brand Protection.

In the ten years the two companies have worked together, FraudWatch has taken down more than 3,171 phishing emails, brand abuse, fake mobile apps and fake social media sites from a combination of proactive detection by FraudWatch and from reports from Optus and our customers.

Andrew Sheridan, Optus Vice President Regulatory and Public Affairs, said criminals imitate well-known brands to trick customers into divulging information which could result in financial loss.

“Every malicious operation that is shutdown helps protect customers from cyber criminals,” said Mr Sheridan. “During our decade of working with FraudWatch, we’ve seen a significant reduction in incidents, which means criminals are targeting Optus customers less, and confidence in our brand increases.”

Using its proprietary detection technology to hunt the Internet for cyber threats, FraudWatch then typically takes down most malicious, phishing websites within three hours of detection. Through its international network and 18 years of experience, FraudWatch keeps abreast of cybercrime activity both in the clear and dark net to respond to ever changing cybercrime trends in order to protect their clients, and their clients’ customers.

Trent Youl, FraudWatch founder and CEO, said, “FraudWatch is proud to have been working with and protecting Optus and their customers for more than ten years.

“Cybercrime is forever evolving and the fact that we have been a trusted partner for Optus and their large customer base is testament to the commitment of our staff to deliver effective services delivering real value for our clients, and demonstrates that Optus is committed to protecting their customers.”

As a connectivity provider, Optus recognises scam calls are also a concern – and so does Government. ACMA has worked closely with telcos and peak body Communications Alliance to develop recently-released rules and pilot initiatives to reduce the scale and impact on Australians of scam calls.

Since ACMA’s “Reducing Scam Calls Code” came into effect, Optus has successfully blocked more than 35.2 over the three months ending 28 February 2021 in accordance with the requirements of the Reducing Scam Calls Code.

The Australian Competition and Consumer Commission’s (ACCC) Scamwatch reports that last year Australians lost a reported $176.1 million to scams, up by 23.1 per cent compared to 2019

Mr Sheridan encouraged Australians to acknowledge the alarming statistics.

“These numbers send a clear message to all Australians: be vigilant. Optus will continue to derail scams and do what we can to keep you safe, but if in doubt, don’t click. Only use channels of communications to all your providers – telcos, banks and other services – that are established and secure.”