As a total communications provider focused on supporting the diverse needs of businesses, Ooredoo has launched a new cloud based Contact Centre Management Solution through its subsidiary, data2cloud.
With a comprehensive list of functions that include phone system, skills based intelligent call routing, Interactive Voice Response (IVR), , fax, multimedia recording platform, email and web response and social media, the service is designed to help businesses master all communications channels and provide an all-round improved customer service experience.
Sultan bin Ahmed Al Wahaibi, Chief Business & Wholesale Officer at Ooredoo, said, “Businesses are becoming even more customer-centric, and on top of that, the pandemic has made it more important than ever to offer alternative avenues of communication that don’t necessitate visiting a branch or store. Our unique Contact Centre solution takes advantage of our network and expertise and provides companies with a 360-degree view of their customer, ensuring that they stay on top of things, whatever their requirements are. It’s the next step in our commitment to helping businesses ‘Be Digital.”
Delivering open and unified communications, Ooredoo’s Contact Centre management solution offers a host of benefits including less integration time, lower costs, having a single vendor to deal with for all communications needsand more, all on one handy cloud based platform. Its innovative features include a desktop application, web-based application, agent interface, supervisor interface, historical reports and end-to-end interaction reporting. It can also be fully integrated with existing systems.
Focused on supporting businesses across all sectors, no matter how big or small, Ooredoo’s growing portfolio includes a number of highly innovative products and services, including a dedicated B2B self-care app that makes real-time transactions, billing, and other unique features instantly accessible. In addition, its tailor made solutions on voice, data, and internet services covering both mobile and fixed technologies, offer everything its corporate customers need to take their businesses further.
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