Special gaming sites, such as Betinia Casino, are taking over the market. Everyone with a few dimes to spare can easily access thousands and thousands of games, without ever leaving the house. In fact, such gaming websites allow users to play no matter where they are and what they do. Despite the popularity of online casinos and gaming entertainment, many users have no idea what is the technology behind their favorite games. To help us understand this elaborate industry, we reached out to Aleksandra Maj.
Aleksandra Maj is one of the most famous gaming specialists in Poland (read her bio), who has a deep understanding not only of the market, but also the technology that makes it all possible. The first question we had for hr was pretty simple: is all this for real?
“Yes, yes, yes! Online casinos are for real”, laughs Maj and continues, “We are no longer in the day and age when the internet was considered nothing but a scam. Once you enter the world of casino gaming, you’ll notice how many companies have not only websites, but also retail shops and venues.”
So, what is the technology behind this phenomenon? Maj reveals it all and provides specialist insight into the world of online gaming.
Online Platforms Created with Users in Mind
The very first online gaming establishments were quite different from what we know today. One had to download them to play, thus limiting their experience to one device. Nowadays, things are far more intuitive and are usually web-based. To put it simply, the only thing the user needs is a device and an internet connection. There is no need for complex installations or updates, as everything is done in the cloud.
Cloud technologies and distant servers enable gaming companies to add games and expand more than downloadable platforms. Essentially, there is no limit to how many games a customer can access. If the casino requires more space to store games, it will simply purchase or rent more servers.
“Gaming entertainment has become incredibly convenient. You don’t have to be tech-savvy at all to play games. Platforms like SoftSwiss, lead the way in delivering a fully integrated user experience that makes all games accessible in just a quick click or two”, reveals Maj, and adds how operators also ditch mobile apps for mobile-optimized sites, compatible with all devices and brands.
Random RNG and Proven RTP
One of the main concerns gamers have is that at online casinos not everything is as fair and random as in classic venues. Maj is not surprised by such a stand, yet she provides comforting words of encouragement: “If you play at a licensed casino, I guarantee you your odds are exactly the same as at any retail shop. Most industry watchdogs require extensive documentation on how the technology behind games work, as well as evidence games, are tested by autonomous specialty agencies.”
So, how do the games exactly work? At live casino tables, things are pretty simple. They are the same as games you might find at any brick-and-mortar casino, only live-streamed and equipped with chats and an interface for placing bets. Things are a bit more complex when it comes to so-called video games, like slot, video roulette, and video blackjack. They are using random number generator algorithms that have all possible outcomes memorized. During the session, outcomes are released randomly, without any real pattern.
“Another thing gamers have to understand is that all online games have RTPs or return to player rates. They are usually above 90%, but that doesn’t mean you win 90% of the time. They are calculated based on large numbers, and millions of hands. Take this number with a grain of salt, and remember it is all just good fun”, warns our expert.
Useful Features Make a Difference
Casinos, like any other service, face multiple questions from their users several times a day. Such inquiries are handled traditionally via email and phone, but the gaming industry introduced a new player to the court – live chat.
“Live chats are typically powered by specialized companies like ZenDesk. This is a simple software system that is easy to learn, and install. Agents can work from anywhere in the world, which is an incredible job opportunity for all digital nomads”, claims Maj and doesn’t waste the opportunity to say the best casinos have live chat support available 24/7.
In addition to live chat and excellent customer support, Aleksandra also notes online casinos have utilized all the most relevant practices to make their sites easy to navigate: “From filters and search bars to categories and colorful images that represent every game – it has all been added, so you can easily find what you need, and never put more effort than necessary.”