Mi India, B2X Partner to Enable SMARTBAR Walk-in Service Centers


B2X, a technology-enabled provider of customer care services for mobile devices and consumer electronics, has been selected by Mi India as one of their strategic customer service partners.

Mi India is the Indian entity of Xiaomi, a leading smartphone manufacturer with whom B2X already collaborates in Europe where B2X supports Xiaomi’s wide array of accessories in multiple European markets.

Xiaomi entered India in 2014 and is currently the #4 smartphone manufacturer in India. In a move to accentuate their customer experience further, Xiaomi has expanded their association with B2X to India.

B2X has rolled out a comprehensive service offering to 31 walk-in service centers across India, providing premium face-to-face support for people using Xiaomi smartphones. These service centers are based on B2X SMARTBAR, one of the most innovative in-store customer care solutions for mobile devices and consumer electronics. SMARTBAR is used by some of the most successful mobile brands in the world to deliver a cohesive customer service experience.

B2X SMARTBAR is a flexible in-store service solution that provides personal support and service for any warranty or out-of-warranty related issues including cross-selling devices and accessories.

All services and repairs are performed by certified customer support experts and certified service engineers. The solution is integrated with the B2X SMARTCARE Technology platform that provides real-time visibility on all service interactions and the entire, end-to-end service process from the moment customers enter the store to the moment a repaired device is being returned.

“We are very excited to help Mi India deliver a superior customer experience in India. Many people around the world and here in India already fell in love with Xiaomi’s beautiful and well-engineered mobile devices. We will make sure that we exceed their expectations and deliver instant and personal service and support for any question people may have,” says Max Grabmayr, CEO of B2X India.

“It’s a great honor for us to expand our partnership with Xiaomi to the Indian market. India is the second largest and fastest growing smartphone market in the world. We are very happy that Xiaomi has selected B2X to help deliver a premium customer service offering to its customers in such a dynamic market environment. We are confident that we will add a lot of value to Xiaomi’s go-to-market approach in India and the success of the Xiaomi brand,” says Rainer Koppitz, Chief Executive Officer of B2X.

“We had a record-breaking start in the Indian market and sold more than one million devices within 18 days. India is for us one of the most important markets in the world and outstanding service is a key part of people’s overall experience with Xiaomi,” says Liu Tao, Overseas Service Senior Manager at Xiaomi. “B2X is an important strategic partner for us who helps us expand our service network catering for the continuous massive growth in the Indian market.”