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MCM Telecom, RingCentral Launch Push To Talk for Symphony

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Telecomdrive Bureau
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MCM Telecom and RingCentral Inc., a provider of AI-powered cloud enterprise communications, contact center solutions, video and hybrid events, Launch RingCentral for Symphony Push To Talk, a new communications solution specially designed for frontline workers.

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The solution offers the simplicity of a walkie-talkie, with the power of smart telephony, along with AI-enabled video, messaging and file sharing, as Android and IOS devices transform into a communication radio, to connect with the rest of your organization efficiently.

RingCentral

"Through this solution we extend our alliance with RingCentral and ensure that MCM Telecom is at the forefront of the innovation it offers to its customers. The growth of the markets expected in the region in the coming years can be taken advantage of by organizations to meet the needs of hyperconnectivity and efficient communications that are a requirement to offer world-class products and services," commented Julio Palacios , director of innovation and alliances at MCM Telecom.

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The solution adapts to various industries, including healthcare; commerce, manufacturing and logistics. Employees can use it to instantly contact hospitals for an emergency before a patient arrives, quickly check product availability in retail warehouses, and in factories get help for mechanical breakdowns or safety incidents.

Benefits include:

Better ROI with fewer devices and apps: Eliminates the need for frontline workers to carry multiple devices. Businesses can optimize costs by introducing BYOD (bring your own device) programs and group calling, video, and messaging in a single subscription.

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The next-generation walkie talkie with AI-based capabilities: Workers can instantly transform a voice call into a video conference, using “see what I see” technology to add context, ask for second opinions, or visually share their surroundings. AI-based live transcriptions or AI noise reduction make communication easier.
Connect frontline workers to the back office: RingCentral for Symphony allows you to securely and reliably easily chat through team messaging and share files for more effective collaboration.

“We are thrilled to expand our partnership with MCM Telecom, equipping frontline workers with RingCentral Push To Talk for Symphony to streamline communication and improve productivity,” said Sandra Krief , Senior Vice President of Service Providers for the Americas at RingCentral. "We've designed this solution for the specific needs of frontline workers across multiple industries, as we work to improve the communication experience across all types of businesses to improve business outcomes."

MCM Telecom is a leading Mexican high-tech company, owner of one of the most robust telecommunications networks in Latin America, with a strategic focus and extensive knowledge in the business segment. Using cutting-edge technology, it offers innovative solutions to raise the level of productivity of its clients and thus contribute to the maximization of their resources.

RingCentral is a leading provider of AI-powered cloud business communications, contact center solutions, video and hybrid events. RingCentral empowers businesses with conversational intelligence and enables better interactions between customers and employees to provide insights and improve business outcomes. With decades of experience in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners around the world.

RingCentral Symphony MCM Telecom Push-to-Talk
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