Telia takes over the management of McDonald’s fiber-based data network in the chain’s 200-plus restaurants in Sweden. The agreement spans 36 months and includes WAN, LAN and WiFi networks that make up the backbone of the restaurant chain’s digital infrastructure.
McDonald’s is making numerous improvements to the guest experience and has already rolled out a range of new services such as self-order, table service and home delivery. The agreement with Telia means that McDonald’s has access to a stable and secure data network. Telia is responsible for the management and maintenance as well as the ongoing development of the network. This enables McDonald’s to focus on developing and introducing new digital services that provide an even better customer experience and simplifies the everyday lives of employees.
“Our goal is for McDonald’s to be at the forefront, offering new services that further enhance the customer experience, and that the digital infrastructure used works flawlessly for the 400,000 guests who each day visit the restaurants. Our solution offers the stability, reliability and scale required for this,” says Charlotta Rehman, Vice President of Telia Sweden and Head of Corporate Business.
“We are build an even better McDonald’s – with made-to-order burgers, digital order kiosks, table service and most recently, a new loyalty program in our app, McPoints. Common to all these efforts is that the technology required to make them possible works seamlessly. Telia’s overall solution is one of the puzzle pieces required for us to succeed,” says Jonas Andersson IT Manager at McDonald’s.
The 36-month agreement with McDonald’s was signed in February this year. The rollout of the new network will begin in October and is expected to be completed in spring 2019.