Vonage, a part of Ericsson, has announced that LanguageLine Solutions, a global on-demand language services provider, has partnered with Vonage to transform how humans connect through video interpretation.
Leveraging programmable video capabilities via the Vonage Video API, LanguageLine developed LanguageLine Video Interpreting, a solution that brings visual cues and facial expressions to on‑demand video remote interpretation services. This innovation enables organizations in healthcare, legal, government, and customer support to provide more accessible, personalized face-to-face services that build trust, reduce misunderstandings, and improve customer and patient experiences during their most vulnerable moments.
Today, LanguageLine offers on-demand video interpretation in nearly 50 languages, including American and British Sign Language. With the addition of embedded, programmable video capabilities through Vonage Video APIs, LanguageLine enables face-to-face video interpretation that’s personal and responsive while maintaining security and reliability.
“Equity begins when someone can speak and truly be understood,” said Simon Yoxon-Grant, President and CEO of LanguageLine Solutions. “With the addition of real-time, interactive video embedded directly into the LanguageLine platform, Vonage Video API allowed us to create a deeper, more human experience that makes real lives better.”
The combination of Vonage technology with LanguageLine’s on-demand video interpreting services has produced measurable results, with enterprises using the platform reporting faster connection times and higher satisfaction among non-English-speaking users, particularly in industries where time-sensitive interactions are critical.
The collaboration also enables LanguageLine to integrate video-based interpretation directly into existing telemedicine applications using the Vonage Video API SIP Interconnect. This approach replaces traditional voice-only solutions, delivering a more effective experience for patients and providers when an interpreter is needed.
“Vonage Video APIs have enabled LanguageLine Solutions to break communication barriers and foster deeper engagement for its enterprise customers,” said Christophe Van de Weyer, President and Head of Business Unit API at Vonage. “The partnership with LanguageLine Solutions showcases the adaptability and reliability of Vonage Video API solution as a means of bringing people together by enabling powerful, real-time video experiences.”
