KDDI Evolva, Inc., a wholly-owned subsidiary of KDDI CORPORATION, and Relia, Inc., an equity method affiliate of Mitsui & Co., Ltd. will establish Altius Link, Inc. (“Altius Link”) on September 1, 2023, in connection with a business integration based on a spirit of equality (the “Business Integration”).
Altius Link will develop a BPO business in Japan and overseas, including contact centers and back offices. Altius Link aims to become a leading company in digital BPO industry by advancing the sophistication of services through digitalization, including the use of generate AI (artificial intelligence), by leveraging the customer bases of both companies.
Altius Link
As labor shortages due to a shrinking workforce and the acceleration of corporate digitalization due to the spread of COVID-19 have changed the challenges and needs of society and companies. In the contact center industry, the business environment is at a turning point, as a shift from human-led to AI-led operations of conventional services, and a shift from voice to text and the Web due to the digitalization of consumer contacts.
On the other hand, it is a challenge for companies to promote all digitalization by themselves.
Altius Link will contribute to customer companies’ growth by providing digital BPO including the contact center.
Altius Link’s business scale is as follows: it has 240 billion yen of sales, more than 1,300 business partners, approximately 58,000 employees, and approximately 100 locations. It is the largest contact center in terms of sales in Japan.
Altius Link will combine the strengths of the following companies to maximize synergies:
KDDI Evolva Extensive clients including contact center design and operation, telecommunications, infrastructure, etc., IT solutions and dispatch of engineers Relia Extensive clients including contact center design and operation, municipality, infrastructure, finance, etc., overseas operations (Philippines, Vietnam, and U.S., etc.)
KDDI Knowledge in ICT and data fields, leverage of AI chat and metaverse
Mitsui Digital knowledge through IT service subsidiaries, discovery and business development of overseas high-technologies and services, and network of domestic and overseas group companies
