Amdocs, a provider of software and services to communications and media companies, has announced a new agreement with Cellcom Israel Ltd. expanding the collaboration between the two companies.
As part of the agreement, Amdocs will help Cellcom simplify and consolidate its technology operations on an integrated, modern platform with advanced digital capabilities in support of its cellular, fixed, TV and broadband internet services for both retail and enterprise customers.
“With Amdocs, we have significantly accelerated our pace of modernization in order to offer Cellcom customers the most advanced digital services, while improving our operational efficiency and our ability to introduce new innovations and an enhanced and unified customer experience,” said Victor Malka, chief information officer at Cellcom. “Amdocs’ ability to innovate and deliver, combined with its industry leadership in digital, were key considerations in selecting them for this strategic engagement.”
“Cellcom’s digitization will enable them to offer world-class customer experiences. Cellcom’s service representatives will also be able to provide an optimal customer service experience, leveraging an integrated and customer-centric digital platform,” said Gary Miles, chief marketing officer, at Amdocs. “Amdocs is pleased to partner with Cellcom and contribute to the acceleration and improvement of its operational efficiency across its lines of business.”
The agreement expands on nearly two decades of collaboration between the two companies, where Cellcom has been using different Amdocs business and operational support systems.