Intrado Unwraps Mosaic, an AI-Powered Customer Service Platform

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Cloud Innovation

Intrado Corporation, a global player in technology-enabled communication services, has launched Mosaic customer service platform.

Mosaic uses predictive intent technology to enable artificial intelligence (AI)-powered virtual assistants to comprehend and automatically complete customer service interactions.

Built on predictive intent machine learning (ML), and partnering with Google Cloud technology, Mosaic transforms the way businesses interact with their customers. Mosaic delivers an advanced and intuitive level of consumer self-service, greatly enhancing the customer experience journey.

Mosaic will be sold to clients in both a platform-as-a-service (PaaS) model and optionally as a managed service, supported by Intrado’s professional service experts. Backed by 30+ years of experience with Fortune 1000 clients, Intrado continues to build and refine cloud-based technologies that serve as the benchmark for seamless customer experiences between companies and consumers.

“Mosaic is a game-changer, dramatically improving a consumer’s interaction with automated customer service technology; our clients will be able to efficiently expedite, automate, and improve the process of customer service. There will be no turning back, given our clients want intuitive cutting-edge technology to support their customers, patients, and subscribers – and Mosaic delivers just that,” said Ben Chodor, President of Intrado Digital Media. “Companies of any size or industry can now harness Mosaic in ways that make them extremely responsive to dynamic consumer needs.”

Highlights of Mosaic include:

Intelligent consumer-driven conversations, leveraging virtual assistant automation
Scalable technology and architecture that enables clients to build once and deploy broadly
Omnichannel conversation support (voice, text, chat)
Predictive and proven performance, regardless of industry or company size
Intelligent engagement models that deliver smooth, efficient, and effective results
Fast and easy activation leveraging Google Cloud technology


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