Indosat Ooredoo, together with its Global Partners Ericsson and Huawei, has achieved the first milestone of its transformation journey towards Full Digital Operating Model.
This transformation journey will ensure a cutting edge Digital Operating Model combining the latest developments in Analytics, Automation, Artificial Intelligence, and Fault Predictability to deliver the greatest customer experience.
Such a journey and partnerships contribute to the development of a new ecosystem that created hundreds of jobs opportunity, through an intensive knowledge transfer program, it has upskilled the entire workforce. A highly successful timely delivery and execution has been achieved despite the Covid-19 situation by adopting large scale virtual workshops and embracing the challenges presented during this Global Pandemic.
President Director & CEO Indosat Ooredoo, Ahmad Al-Neama, said “Indosat Ooredoo has made significant network improvements in 2019. Now, with this new digital operating model, we will be able to build efficient and fully automated network operations, setup through the latest technology including AI, Fault Predictability, Data Driven Analytics & Machine Learning platforms. This will give much higher focus on service quality and end user experience. We have achieved on time delivery with excellent execution despite the COVID-19 pandemic challenges and very confident that this new digital operating model will help us better manage the increasing demands and expectations of our customers.”
Indosat Ooredoo collaborates with global partners to support digital technology development for a better customer experience using telecommunications services. The cooperation is also carried out as a contribution to improving Indonesia digital economy in the future.